Keanu Marks
Claremont
Summary
As an ambitious professional young man, focused on achieving career goals and driving organisational growth, I am eager to bring value and integrity to the team. Possessing strong skills, talent and a dedicated approach to tasks, I strive for excellence in every endeavor. I am excited by the opportunity to contribute to both my personal growth and the company's success.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Special Cases Assistant
Medscheme
Roodepoort
08.2025 - 05.2026
- Reviewing medical quotations and clinical motivations submitted by treating healthcare practitioners subject to managed care protocols and benefits.
- Managing and authorising appliance-related benefit requests for Bonitas members in accordance with medical scheme guidelines.
- Communicating outcomes and requirements to healthcare providers and members regarding the status of their review or authorisation requests.
- (Bonitas)
Broker Support Agent
Medscheme
Roodepoort
12.2023 - 05.2026
- Perform 2IC (Second-in-Charge) duties, assisting on the operations floor when the team leader is unavailable.
- Handle escalated queries and assist with team leader call responsibilities.
- Monitor CMS call scans to ensure SLA performance remains consistent and within targets.
- Support brokers by delivering high-quality service and ensuring customer-centric processes are upheld.
- Assist the Hospital Events Management (HEM) team by requesting authorisation details from healthcare providers and brokers.
Broker/Sales Agent (Wellworx)
Medscheme
Roodepoort
08.2022 - 11.2023
- Participated in team growth meetings to support business development goals.
- Provided accurate financial advice on various medical aid options.
- Signed up and onboarded new business clients.
- Processed medical aid applications end-to-end, including submissions to Fedhealth Medical Aid.
- Prepared quotations and explained medical aid plans to potential members.
Photography
Marks Photography
Johannesburg
06.2021 - 06.2022
- Maintained archives of digital imagery products including aerial photography.
- Transported photography equipment to various locations for photoshoots.
- Composed creative shots for projects such as product photography or advertising campaigns.
Call Centre Agent
Legalwise SA
Roodepoort
03.2020 - 05.2021
- Educated members on company benefits and membership value.
- Completed new membership applications telephonically on behalf of clients.
- Reactivated existing member policies and ensured correct documentation.
- Promoted and sold LegalWise products to new members.
Photographer
Marks Photography
Johannesburg
09.2019 - 02.2020
- Captured high-quality images for events, portraits, and commercial projects.
- Managed photo editing processes using industry-standard software and tools.
- Collaborated with clients to understand vision and tailor photography services accordingly.
Customer Experience Agent
PLP Group
04.2019 - 08.2019
- Delivered high-quality customer service to ensure client satisfaction.
- Provided clients with multiple solutions to meet their needs.
- Communicated proactively by keeping clients updated at all times.
- Ensured clients received a positive experience with all services rendered.
Education
Matric - English, Afrikaans, Mathematics, Life Orientation, Business Studies, Economics, Accounting
Westbury Secondary School
Roodepoort 01.2014 - 12.2018
Skills
- Customer Service
- Sales
- Medical Aid Knowledge
- Communication
- Leading
- Administration
- Team leader qualities
- Client Liason duties
Personal Information
- Date of Birth: 11/16/2000
- Nationality: South African
Availability
Immediate
References
- Lerone Solomon - Team Leader(Medscheme) - + 27 11 671 2000
- Rudzani Phophi - Team Leader(Medscheme) - + 27 11 671 2000
- Wynton De Kock - Manager(Legalwise) - 010 271 2255
- Suvana Sighn - Team Leader(PLP Group) - +27 11 449 7300
Languages
- English
- Afrikaans
Timeline
Special Cases Assistant
Medscheme
08.2025 - 05.2026
Broker Support Agent
Medscheme
12.2023 - 05.2026
Broker/Sales Agent (Wellworx)
Medscheme
08.2022 - 11.2023
Photography
Marks Photography
06.2021 - 06.2022
Call Centre Agent
Legalwise SA
03.2020 - 05.2021
Photographer
Marks Photography
09.2019 - 02.2020
Customer Experience Agent
PLP Group
04.2019 - 08.2019
Matric - English, Afrikaans, Mathematics, Life Orientation, Business Studies, Economics, Accounting
Westbury Secondary School
01.2014 - 12.2018