Keanole Jawe
Claims Team Manager
60 Highlands Complex, Mooikloof Ridge Estate
Summary
I am a driven professional with 8 years experience in the short term insurance sector. My passion is in service, keeping up to date with the insurance and regulatory trends and product updates and acquiring new skills. The highlight with my current experience is that I learnt everything from scratch with the current employer and it is my desire to grow within the company and share the knowledge and skills I have.
Overview
12
12
years of professional experience
4033
4033
years of post-secondary education
4
4
Languages
Work History
Claims Team Manager
King Price Insurance
08.2021 - Current
- Identifying areas of developing and coaching staff
- Maintaining relationships/Educating with Brokers and stakeholders through through claims process
- Leading a team of people through our company culture
- Reporting of team and department stats based on our KPI's
- Applying knowledge and using different portals to validate and keep records of claims
- Identify issues on claims and refer for desktop/field investigation
- Ensuring that Brokers are updated with regards to the claims process and outcome
- Managing and resolving client's and SP complaints
Insurance Claims Advisor
King Price Insurance
08.2019 - 07.2021
- Capturing and validating new claims with clients/ Brokers
- Identifying red flags on claims
- Making recommendations on claims for outcomes and policy updates
- Handling claims complaints and their resolution
- Maintaining a relationship with Brokers and Stakeholders to ensure the claims process is smooth running
- Participating in team activities and applying first call resolution
Broker Client Care Advisor
King Price Insurance
03.2017 - 07.2019
- Assisting with amendments and upselling on existing policies with client's/ Brokers
- Reinstating cancelled policies
- Retaining and dealing with difficult clients
- Dealing with client and broker queries and complaints on all levels in a competent, efficient and professional way
- Keeping the Broker's updated regarding the client's portfolios after attending to client's queries
Senior Client Care Advisor
Assupol Life
06.2013 - 02.2017
- Assisting with amendments on Life/Funeral/Investment policies
- Upselling on existing policies
- Retaining business
Education
Commercial Credits -
License To Skill
FAIS Credits - undefined
Masifunde Training Institute
Level 1 RE - undefined
Financial Planning Institute
Matric -
License To Skill
Gauteng Skills
- Customer service
- Communication skills
- Time management
- Team Player
- Conflict Management and open to feedback
- Self disciplined and motivated
- Training and coaching
Timeline
Claims Team Manager
King Price Insurance
08.2021 - Current
Insurance Claims Advisor
King Price Insurance
08.2019 - 07.2021
Broker Client Care Advisor
King Price Insurance
03.2017 - 07.2019
Senior Client Care Advisor
Assupol Life
06.2013 - 02.2017
FAIS Credits - undefined
Masifunde Training Institute
Level 1 RE - undefined
Financial Planning Institute
Commercial Credits -
License To Skill
Matric -
License To Skill
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