Keanan-Chad Zimerie
Fresh Foods Manager/Assistant Manager
Cape Town
Summary
Dynamic Fresh Food Manager with a proven track record at Shoprite Checkers, excelling in waste reduction and customer service. Expert in food safety standards and team training, I successfully increased sales through innovative merchandising strategies and enhanced customer satisfaction, fostering a collaborative environment that drives performance and loyalty.
Versatile Fresh Food Manager successful at recruiting, hiring and training productive and service-focused grocery employees. Proficient in ordering supplies, coordinating records and maintaining health and safety standards. Good understanding of market conditions, seasonal needs and customer preferences.
Experienced with managing fresh food departments, ensuring high standards of quality and safety. Utilizes team collaboration and strategic planning to enhance operational efficiency. Track record of effective inventory management and staff development.
Organized food retail professional with solid track record in managing fresh food sections. Known for driving consistent team collaboration and achieving operational goals. Reliable and adaptable, with strong skills in inventory control and customer service.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Fresh Food Manager/AM Status
Pick N Pay
11.2023 - Current
- Determined and implemented appropriate productivity, quality and service goals.
- Fostered a positive work atmosphere, contributing to increased employee morale and productivity.
- Reduced food waste through effective inventory management and timely product rotation.
- Trained and led team of 151 department team members.
- Ensure that all fresh departments are adhering to food safety standards.
- Oversaw daily operations within the fresh food department efficiently while managing a diverse team of associates.
- Assisted in budget planning for the fresh food department, ensuring alignment with overall store financial objectives.
- Maintained compliance with health code standards.
- Handled escalated customer concerns promptly, resulting in improved client retention rates.
- Managed ordering process to optimize stock levels and reduce out-of-stock situations.
- Purchased new inventory according to expected regular and holiday demand.
- Streamlined processes by implementing efficient workflow systems for staff tasks and responsibilities.
- Implemented product sampling programs that drove increased consumer trial and purchase intent for new offerings.
- Enhanced customer satisfaction by ensuring consistent quality and freshness of produce.
- Developed strong relationships with suppliers to ensure consistent supply of high-quality products.
- Maintained a clean, safe, and sanitary work environment according to health department guidelines.
- Trained and mentored new employees on proper handling techniques and company procedures, resulting in improved team performance.
- Increased sales by creating attractive and well-organized displays for fresh food items.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
Store Manager
Shoprite Checkers
04.2019 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Fresh Food Manager
Shoprite Checkers
04.2017 - 04.2022
- Promoted sustainability initiatives within the store by sourcing locally produced goods when possible.
- Maximized profits through careful cost control measures such as bulk purchasing discounts from suppliers.
- Collaborated with other department managers to develop cross-promotional initiatives, driving overall store sales growth.
- Conducted regular price audits to maintain competitive pricing within the market.
- Monitored industry trends and adapted product offerings accordingly, increasing overall market share for fresh food items.
- Implemented innovative merchandising strategies to drive customer interest in seasonal products.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Determined and implemented appropriate productivity, quality and service goals.
- Fostered a positive work atmosphere, contributing to increased employee morale and productivity.
- Handled escalated customer concerns promptly, resulting in improved client retention rates.
- Maintained compliance with health code standards.
- Assisted in budget planning for the fresh food department, ensuring alignment with overall store financial objectives.
- Maintained a clean, safe, and sanitary work environment according to health department guidelines.
- Developed strong relationships with suppliers to ensure consistent supply of high-quality products.
- Enhanced customer satisfaction by ensuring consistent quality and freshness of produce.
- Implemented product sampling programs that drove increased consumer trial and purchase intent for new offerings.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased sales by creating attractive and well-organized displays for fresh food items.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Certificate - Legal Liability And Managing Risk
NOSA College
Cape Town07-2025
Certificate -
University of Pretoria
03-2025
Graduate Certificate -
MSC Business School
Cape Town, South Africa10-2021
Bachelor of Business Studies -
Northlink College
Cape Town11-2019
Skills
Cross-merchandising
Food safety
Financial reports
Merchandising strategies
Seasonal displays
Menu planning
Pricing strategy
Sales analysis
Coordinating schedules
Waste reduction
Food safety standards
Staff training
Multilingual communication
Promotional planning
Allergen awareness
Sales and profits
Hiring strategies
Setting production goals
Hygiene standards
Shrinkage prevention
Teamwork
Customer service
Problem-solving
Time management
MS office
Operations management
Sales strategy
Decision-making
Self motivation
Talent acquisition
Problem resolution
Time management abilities
Team collaboration
Performance management
Timeline
Fresh Food Manager/AM Status
Pick N Pay
11.2023 - Current
Store Manager
Shoprite Checkers
04.2019 - 10.2023
Fresh Food Manager
Shoprite Checkers
04.2017 - 04.2022
Certificate - Legal Liability And Managing Risk
NOSA College
Certificate -
University of Pretoria
Graduate Certificate -
MSC Business School
Bachelor of Business Studies -
Northlink College
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