Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keamohetsoe Letsie

RE-ID KYC
Johannesburg

Summary

Dynamic RE-ID Consultant at Investec Private Bank with a proven track record in enhancing client engagement through innovative strategies, this is shown through my participation in campaigns and RE-ID cycles. I consider myself to be skilled in problem-solving and project management, I have displayed ability to streamline processes, boosting team efficiency and productivity.

Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients, from Enigma clients, High Net worth clients to Youth Accounts. I am adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. I have built a reputation for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.


For the time that I have been at Investec Private Bank, I have displayed willingness to further develop myself by raising my hand at opportunities to learn functions in other teams. namely, ICIB Product Activations as well as PB onboarding, cross-skilling myself with various systems and processes used internally.



Overview

4
4
years of professional experience
1
1
Certification

Work History

RE-ID Consultant

Investec Private Bank
01.2024 - Current
  • Continuous collaboration with various departments to successfully deliver client requests.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement with CXT and our tech department for Self Service campaigns.
  • Developed innovative strategies for clients, resulting in increased client engagement on Investec's digital platforms.
  • Identified areas of improvement for client operations and implementing targeted solutions to increase productivity amongst the RE-ID team.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes..
  • Constantly monitoring dashboards systems to track and analyze operational data.

Sales Consultant

BCX
03.2022 - 12.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Stayed knowledgeable on latest products and service innovations and technological advancements through continuous training.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.


Education

Bachelor of Commerce - Bcom Law

Monash South Africa
Gauteng, South Africa
04.2001 -

Skills

Problem-solving

Time management

Team collaboration

Client relationships

Project Management

Analytical thinking

Research and development

Certification

NQF Level 6 - Business Analysis

Timeline

RE-ID Consultant

Investec Private Bank
01.2024 - Current

Sales Consultant

BCX
03.2022 - 12.2023

NQF Level 6 - Business Analysis

01-2021

Bachelor of Commerce - Bcom Law

Monash South Africa
04.2001 -

Similar Profiles

CREATE PROFILE
Keamohetsoe LetsieRE-ID KYC