Keamogetswe Mercia Mabe
Office Manager And Customer Relations
125 Willowbrook, Sandown 55
Summary
A versatile and results-driven professional with a proven track record in office management and customer relations. Experienced in overseeing office operations, optimizing efficiency, and ensuring seamless workflow. Skilled in building strong customer relationships, resolving issues promptly, and delivering exceptional service. A proactive problem-solver who excels in multitasking, team collaboration, and working effectively under pressure. Dedicated to maintaining high standards of professionalism, communication, and organization to drive success in both office management and customer relations roles. Trained in Level 1 First Aid Care to ensure a safe and supportive environment for all.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Executive Assistant to the Chief Executive Officer
The Village
02.2022 - 12.2023
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Safeguarded high standards in all documentation produced under my purview for accuracy.
- Contributed to strategic planning by providing administrative support during Board of Directors'' meetings.
- Streamlined communication by managing correspondence between the CEO and external stakeholders.
Medical Advisor and Administration
THEBE MED
01.2018 - 12.2021
- Enhanced patient outcomes by providing expert medical advice and guidance to healthcare professionals.
- Partnered with advocacy groups to raise awareness about specific medical conditions, driving increased funding for research initiatives.
- Influenced formulary decision-making by presenting real-world evidence supporting product efficacy.
- Evaluated competitor landscape through strategic analysis techniques, identifying opportunities for differentiation.
Marketing & Brand Ambassador
Zone 6 Venue
01.2017 - 12.2018
- Provided promotional leadership, marketing expertise, social media content development, and inventory accountability for the venue.
- Responsible for operational promotion through various social media and direct marketing campaigns
- Demonstrated exceptional communication and grass roots rapport building with customers
- Developed marketing campaigns Cash management / inventory control for company branded collateral merchandising efforts within events
Receptionist
African Brothers Capital Group
01.2016 - 12.2016
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Promotions Customer Service Agent
Isilumko Student-Wise
01.2015 - 12.2015
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Fostered a positive work environment through active participation in team-building activities and initiatives.
- Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Promotions Customer Service Agent
Jericho Marketing
01.2014 - 12.2014
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Provided exceptional customer service by assisting customers in locating merchandise
- Involved in ensuring promotions and marketing various brands
- Delivered personalized support by tailoring interactions based on individual customer preferences and needs
Education
High School Diploma -
Brainline Learning World
Pretoria 01.2013 - 12.2013
Certificate - Early Childhood Development
Oxbridge Academy
Stellenborsch 01.2023 - Current
Skills
MicroSoft Office Suite
References
Events-O Functions and Catering
Kgomotso Motshidi - Manager
+27 78 693 8414
meloyelo@live.co.za
Thebe Med
Sarah - HR
+27 79 307 2849
info@tybhealth.co.za
Thebe Med
Wesley Ndlovu - CHRO
+27 83 334 8567
Timeline
Certificate - Early Childhood Development
Oxbridge Academy
01.2023 - Current
Executive Assistant to the Chief Executive Officer
The Village
02.2022 - 12.2023
Medical Advisor and Administration
THEBE MED
01.2018 - 12.2021
Marketing & Brand Ambassador
Zone 6 Venue
01.2017 - 12.2018
Receptionist
African Brothers Capital Group
01.2016 - 12.2016
Promotions Customer Service Agent
Isilumko Student-Wise
01.2015 - 12.2015
Promotions Customer Service Agent
Jericho Marketing
01.2014 - 12.2014
High School Diploma -
Brainline Learning World
01.2013 - 12.2013
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