Keamogetswe Seoma

· Reached out to customers with unpaid or overdue accounts, sent legal notices, and revoked cards while maintaining positive customer relationships.

· Assist with allocation of payments, Provide account reconciliations & resolve payment disputes.

· Followed up on payment arrangements and prepared reports on debtor balances, aged debt, collection performance, business rescue, watchlist, and non-performing accounts.

· Regularly review and adjust payment plans every 6 to 12 months to ensure compliance.

• Minimise bad debts through proactive credit management and escalation procedures.
• Collaborate with Operations, Relationship Managers, Key account Managers and credit teams to align credit terms with contracts and business objectives.

Provided billing to Government Departments, achieving compliance with PFMA through timely payments within 30 days.

· Prepare billing and fleet reports, address inquiries, and resolve issues effectively.

· Use the trigger matrix process to address disputes, minimise credit impairments, and ensure timely collections.

· Manage the arrears portfolio, allocate daily payments, update ageing analyses, and monitor client credit facilities.

Resolved customer queries, transitioned accounts, and updated systems to enhance user experience.

Processed customer transactions quickly and accurately, including deposits, withdrawals, and loan payments.

• Handled cash, prepared ATMs, and reconciled transactions to ensure accurate financial operations.
• Monitored ATM operations, replenished cash supplies, and resolved machine discrepancies.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.