Keamogetswe Seoma
Debtor's Book Controller
Protea Glen
Summary
PERSONAL PROFILE I pleasant, professional and proficient Banker with long track record of ensuring of managing portfolio of fleet facility accounts to ensure that risk is reduced and income is maximised. I am an effective team member who can meet deadlines and ensure that the highest standards of organisation are always maintained. I am someone who will always go that extra mile to get things done. I am energetic, enthusiastically, mind open, innovative with high impact communication person who thrive to be an example to people around me. I-am a people’s person who strives for the best. I have experience of working for Cash Centre, Group Operations Shared Service, Fleet Management, Vehicle & Asset Finance and Credit Risk Management. I have an experience in assisting with projects like Core Banking transformation and was a Super User. I’m current doing the Final year Diploma in Logistics Management with University of Johannesburg and looking for excellent opportunities for personal and profession development. Credit Risk Management, Fleet, Administration, Operations, Call centre inbound & outbound, Health & Safety, Quality Assurance, Banking, Accounts, Financial, Logistics, client support, controller, collections, computer literate, Lean six sigma.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Debtors Book Controller
Standard Bank
Johannesburg
04.2014 - Current
- Responsible for managing a book of debtor accounts to ensure timely payment of outstanding invoices
- Contact default customers to negotiate payments arrangements to rectify the account
- Maintain a conversation flow during calls & display appropriate levels of care, concern & empathy
- Action daily unpaids and merchants’ reports, then make payments arrangements
- Actively work on all Early arrear’s accounts calling or sending emails to clients in arrears
- Updated notes for customer on the system and maintain history of all correspondence
- Resolving customer billing queries in a prompt and professional manner
- Educate the customer on legal implications of default and refer the customer on debt restructure
- Allocation of incoming payments accurately and within defined timescales
- Investigating any unallocated payments; liaising with customers for confirmation.
Communication Consultant
Standard Bank, Operation Shared
01.2010 - 03.2014
- Action Exceptional reports daily for savings & investments accounts,
- Returning of stop payments for all current account,
- Action unpaid dispute items on the report viewer,
- Investigate customer queries received & resolve them within turnaround times,
- Receive instructions from customers, Capture entries on the system
- Investigate dormant accounts for transaction activities, then report any suspicious activities.
Teller
Standard Bank, Cash Services
12.2005 - 12.2009
- Receiving of Cheque & Cash deposit from customer (Cash in Transit)
- Capture all Cash, Cheque deposit on Branch delivery system (BDS) accurately, cash reconciliation
- Company
Quality Assurers
Johannesburg
11.2005 - 01.2005
- To check scripts and calculate the ticks on the answer book that have been marked by markers
- To sign off the script to indicate that work has been completed accurately
- To Receive mark sheets from captures, sort them according to district & file them in subject boxes
- Retrieving scripts for remarking or rechecking
- Loading and Offload trucks with scripts from district and marking centre
Education
Diploma - Logistics Management
University of Johannesburg, University of South Africa
Johannesburg 01.2020 - Current
High School Diploma -
University of South Africa
Johannesburg 01.2009 - 12.2009
High School Diploma -
Sekete IV High School
Rustenburg 01.2002 - 12.2002
Skills
Credit Risk Management
Accomplishments
- Mrs Yogeshree Naidoo
- Team Leader Standard Bank Fleet Management / Credit Risk
- Tel: 011 547 0031
Certification
Microsoft Excel Advance –Next Gen-November 2019
Running & Reading
Member of Standard Bank Athletics Club
Timeline
Diploma - Logistics Management
University of Johannesburg, University of South Africa
01.2020 - Current
Debtors Book Controller
Standard Bank
04.2014 - Current
Communication Consultant
Standard Bank, Operation Shared
01.2010 - 03.2014
High School Diploma -
University of South Africa
01.2009 - 12.2009
Teller
Standard Bank, Cash Services
12.2005 - 12.2009
Quality Assurers
11.2005 - 01.2005
High School Diploma -
Sekete IV High School
01.2002 - 12.2002
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