I have interest in learning new things ,and adapting in the new way of doing things
Keamogetswe Phofedi
Cleaner
13448
Summary
Dynamic professional with extensive experience at the Government Employees Pension Fund, excelling in office management and customer relations. Proven ability to enhance workplace efficiency and client satisfaction through strategic planning and effective communication. Recognized for maintaining a welcoming environment and resolving issues promptly, ensuring a positive experience for all visitors.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Receptionist Tamp
Government Employees Pension Fund
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cleaner
Government Employees Pension Fund
03.2021 - Current
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
General Assistant
FLora's Laundry
12.2017 - 08.2019
- Ensured efficient workflow to boost overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
Education
NQF Level 4 - Stock Management
Imisimbi Training
Ranburg02.2025
MS Computer Programme - Computer Programming
Rams Training
Pretoria 06.2022
Advance Computer Literacy - Introduction To Computer,keyboard Skills, Windows XP
Soshanguve Technical Center
Pretoria 07.2016
Higher Education - General Studies
Founders Community School
Pretoria 12.2013
Skills
Office management
Bookkeeping
Customer/Client relations
Office administration
Scheduling
Organization skills
Mail handling
Staff Management
Strategic planning
Interests
Timeline
Cleaner
Government Employees Pension Fund
03.2021 - Current
General Assistant
FLora's Laundry
12.2017 - 08.2019
Receptionist Tamp
Government Employees Pension Fund
NQF Level 4 - Stock Management
Imisimbi Training
MS Computer Programme - Computer Programming
Rams Training
Advance Computer Literacy - Introduction To Computer,keyboard Skills, Windows XP
Soshanguve Technical Center
Higher Education - General Studies
Founders Community School