Keamogetswe Monaheng
Banker
Pretoria
Summary
Dynamic Client Liaison Officer with a proven track record at Standard Bank, excelling in cross-functional coordination and solutions development. Enhanced client satisfaction through innovative strategies and effective issue resolution, contributing to significant operational improvements. Adept at performance reporting and fostering team collaboration to achieve organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Client Liaison Officer
Standard Bank
Pretoria, Gauteng, South Africa
01.2023 - 02.2024
- Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
- Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
- Provided valuable insights for process improvements, leading to more efficient operations within the organization.
Universal Banker Trainee
Standard Bank
01.2021 - 01.2022
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Service Consultant
Standard Bank
Pretoria, Gauteng, South Africa
01.2017 - 12.2020
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
- Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Education
National Certificate in Banking NQF Level 5
Cornerstone Institute
Pretoria11-2022
Skills
Creativity and innovation
Industry awareness
Verbal and written communication
Team collaboration
Performance reporting
Issue resolution
Goal setting
Solutions development
Accomplishments
- Documented and resolved
- Customer Relations - Earned highest marks for customer satisfaction,
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Additional Information
References : Mr Vincent Baloyi
Branch Manager
061 351 6601
Princess Tlou
Team Leader
079 409 3242
Certification
Certificate in Banking NQF Level 5
Timeline
Client Liaison Officer
Standard Bank
01.2023 - 02.2024
Certificate in Banking NQF Level 5
11-2022
Universal Banker Trainee
Standard Bank
01.2021 - 01.2022
Service Consultant
Standard Bank
01.2017 - 12.2020
National Certificate in Banking NQF Level 5
Cornerstone Institute
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