Keamogetswe Mokone
IT Professional
Mogale City
Summary
Dynamic IT professional with over 8 years of experience delivering exceptional technical support in the telecommunications sector, specializing in Technical and systems support.
Proven ability to manage sensitive information while fostering collaboration with internal and external stakeholders to drive operational success. Recognized for outstanding communication and interpersonal skills, thriving in both independent and team-oriented environments. Committed to leveraging technical expertise to enhance support operations and contribute to organizational objectives.
Overview
2024
2024
years of professional experience
9
9
Certifications
Work History
Site Manager
SBDirect (Outsourced by Liquidtelecom)
01.2022 - 01.2024
- Assisting the task team in daily operations/escalations
- Dealing with all required administration matters
- Submitting relevant weekly/monthly incidents and general report as required by the management
- Constantly evaluating the service levels provided and recommendations to the client
- Ensuring that all HR queries are dealt with promptly
- Drafted and circulated meeting agendas, minutes, and supporting documents.
- Attend meetings with IT operations management and the client
- Handle confidential information and documents with discretion and maintain their proper organization
- Coordinated development of improved training strategies.
IT Support Docucare Operator
Altron Bytes managed solutions
04.2017 - 03.2021
- Troubleshooting network connectivity in a LAN/WAN environment
- Check computer hardware (HDD, Mouse, keyboard, etc to ensure effective functionality.
- Setting up and configuring a printer in a windows or Vista
- Assist staff with installations, configurations and ongoing usability of desktop, laptop, peripheral equipment and softwares complying with given standards and guidelines.
IT Technical Support
Neotel (proprietary) Ltd company
04.2014 - 01.2016
- Managing the Service Desk phone
- Implementing file and print out services
- Configuring network printing.
- Configuring troubleshooting of addressing
- Providing information and support to clients
- Responsible for set up and cancellation of printer access
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence
IT Support Specialist
Imerys Mining
2024 - 2025
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
Education
National certificate - Information Technology: System Support Level 5
EOH Training Solution
01.2015
Linux Essentials LP101 certificate - undefined
Linux Essentials Holdings Institution
01.2012
Computer Technical Support - Information Technology
IIE Rosebank College
01.2011
Buboni Learning Process Certificate - undefined
Botoka Comprehensive school
01.2009
National Senior Certificate -
Botoka Comprehensive School
Potchefstroom 01.2009
Skills
Strong organizational and time-management skills
Certification
Learning server core for windows server 2012 R2
References
Brett, Bergover-Netsurit, IT team leader, +27 78 788 1534
Ms. Refiloe Ramosodi- Samsung business direct| IT specialist| +27 62 144 08623.
Mr. Shamy Reddy- Liquid Telecom| Senior IT manager| +27 84 777 7060
Linkedin website
https://www.linkedin.com/in/keamogetswe-mokone-aa984952/
Timeline
Site Manager
SBDirect (Outsourced by Liquidtelecom)
01.2022 - 01.2024
IT Support Docucare Operator
Altron Bytes managed solutions
04.2017 - 03.2021
IT Technical Support
Neotel (proprietary) Ltd company
04.2014 - 01.2016
National certificate - Information Technology: System Support Level 5
EOH Training Solution
Linux Essentials LP101 certificate - undefined
Linux Essentials Holdings Institution
Computer Technical Support - Information Technology
IIE Rosebank College
Buboni Learning Process Certificate - undefined
Botoka Comprehensive school
IT Support Specialist
Imerys Mining
2024 - 2025
National Senior Certificate -
Botoka Comprehensive School