Summary
Overview
Work History
Education
Skills
Certification
References
Linkedin website
Timeline
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Keamogetswe Mokone

IT Professional
Mogale City

Summary

Dynamic IT professional with over 8 years of experience delivering exceptional technical support in the telecommunications sector, specializing in Technical and systems support.

Proven ability to manage sensitive information while fostering collaboration with internal and external stakeholders to drive operational success. Recognized for outstanding communication and interpersonal skills, thriving in both independent and team-oriented environments. Committed to leveraging technical expertise to enhance support operations and contribute to organizational objectives.

Overview

2024
2024
years of professional experience
9
9
Certifications

Work History

Site Manager

SBDirect (Outsourced by Liquidtelecom)
01.2022 - 01.2024
  • Assisting the task team in daily operations/escalations
  • Dealing with all required administration matters
  • Submitting relevant weekly/monthly incidents and general report as required by the management
  • Constantly evaluating the service levels provided and recommendations to the client
  • Ensuring that all HR queries are dealt with promptly
  • Drafted and circulated meeting agendas, minutes, and supporting documents.
  • Attend meetings with IT operations management and the client
  • Handle confidential information and documents with discretion and maintain their proper organization
  • Coordinated development of improved training strategies.

IT Support Docucare Operator

Altron Bytes managed solutions
04.2017 - 03.2021
  • Troubleshooting network connectivity in a LAN/WAN environment
  • Check computer hardware (HDD, Mouse, keyboard, etc to ensure effective functionality.
  • Setting up and configuring a printer in a windows or Vista
  • Assist staff with installations, configurations and ongoing usability of desktop, laptop, peripheral equipment and softwares complying with given standards and guidelines.

IT Technical Support

Neotel (proprietary) Ltd company
04.2014 - 01.2016
  • Managing the Service Desk phone
  • Implementing file and print out services
  • Configuring network printing.
  • Configuring troubleshooting of addressing
  • Providing information and support to clients
  • Responsible for set up and cancellation of printer access
  • Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence

IT Support Specialist

Imerys Mining
2024 - 2025
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Helped streamline repair processes and update procedures for support action consistency.

Education

National certificate - Information Technology: System Support Level 5

EOH Training Solution
01.2015

Linux Essentials LP101 certificate - undefined

Linux Essentials Holdings Institution
01.2012

Computer Technical Support - Information Technology

IIE Rosebank College
01.2011

Buboni Learning Process Certificate - undefined

Botoka Comprehensive school
01.2009

National Senior Certificate -

Botoka Comprehensive School
Potchefstroom
01.2009

Skills

Strong organizational and time-management skills

Certification

Learning server core for windows server 2012 R2

References

Brett, Bergover-Netsurit, IT team leader, +27 78 788 1534

Ms. Refiloe Ramosodi- Samsung business direct| IT specialist| +27 62 144 08623.

Mr. Shamy Reddy- Liquid Telecom| Senior IT manager| +27 84 777 7060

Linkedin website

https://www.linkedin.com/in/keamogetswe-mokone-aa984952/

Timeline

Site Manager

SBDirect (Outsourced by Liquidtelecom)
01.2022 - 01.2024

IT Support Docucare Operator

Altron Bytes managed solutions
04.2017 - 03.2021

IT Technical Support

Neotel (proprietary) Ltd company
04.2014 - 01.2016

National certificate - Information Technology: System Support Level 5

EOH Training Solution

Linux Essentials LP101 certificate - undefined

Linux Essentials Holdings Institution

Computer Technical Support - Information Technology

IIE Rosebank College

Buboni Learning Process Certificate - undefined

Botoka Comprehensive school

IT Support Specialist

Imerys Mining
2024 - 2025

National Senior Certificate -

Botoka Comprehensive School
Keamogetswe MokoneIT Professional