Avaya
Kealeboga Penelope Nakampe
Senior Office Administrator
Rosslyn
Work Preference
Summary
Skilled office administrator with comprehensive experience in managing administrative functions and ensuring smooth office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in scheduling, project management, and office software. Known for reliability, effective communication, and problem-solving abilities.
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior Office Administrator (Eskom Contract)
Public Demand Enterprises (PTY) LTD
08.2019 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Facilitated efficient meetings by preparing agendas beforehand; ensured action items were assigned/documented properly afterward.
- Ensured smooth daily operations by managing inventory levels of office supplies and equipment maintenance contracts.
- Maintained strict confidentiality of sensitive information, protecting both company and employee privacy.
- Collaborated with department managers to establish annual budgetary needs, contributing to overall financial planning efforts within the organization.
- Oversaw accounts payable/receivable processes, guaranteeing timely payments while maintaining accurate financial records.
- Managed schedules for multiple executives, ensuring timely arrivals to meetings and appointments.
- Reduced operational costs through diligent contract negotiation with vendors and suppliers.
- Coordinated company events, boosting employee morale and fostering a positive work environment.
- Improved internal communication by creating a centralized document repository accessible to all team members.
- Created personnel manual detailing business procedures and organizational policies.
- Streamlined travel arrangements for executive leadership team members, coordinating flights, accommodations, ground transportation logistics.
- Conducted regular performance evaluations of support staff members, providing constructive feedback and identifying areas for professional development opportunities.
- Supported sales/marketing teams by creating presentation materials, organizing trade show booths, and managing collateral inventory.
- Developed training materials for new hires, streamlining the onboarding process and reducing time to productivity.
- Provided exceptional customer service to internal and external clients alike, resolving issues promptly and professionally.
- Served as liaison between employees and management, addressing concerns or conflicts swiftly to promote a harmonious workplace atmosphere.
- Increased office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Interceded between employees during arguments and diffused tense situations.
- Trained team members on new hotel services and products to support promotional efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Student Teacher
Soshanguve East Secondary School
05.2021 - 10.2021
- Worked with classroom teacher to learn about current standards and best practices.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
- Assisted in administering tests and other assessments to evaluate student progress.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Cultivated positive relationships with administration, teaching staff, and students.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Created and implemented different learning activities to meet needs of different types of learners.
- Continuously improved teaching practices through professional development opportunities, staying current with educational trends and research.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
- Provided constructive feedback on student work, guiding them toward improvement while building their confidence in their abilities.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Increased students'' critical thinking skills through the implementation of group projects and problem-solving exercises.
Sales Administrator
JASCO Enterprises (PTY) LTD
09.2016 - 01.2018
- Prepare and distribute of proposals as requested by Account Managers.
- Obtain 3rd party quotes where relevant as part of a proposal as requested by Account Managers.
- Track and report on proposals submitted to customers.
- Manage and update customer database.
- Assist with routine administration (post, ordering stock, liaising with suppliers of office goods, photocopying, keeping office tidy, refreshments, etc.).
- Manage financial admin functions within office - preparing expense claims.
- Manage the personnel function of the office; organizing administration of induction, leave, ensure equipment I.e. laptops, telephone etc. for the new staff are in good working order.
- Organize meetings and workshops (negotiating and setting up venues, quotations, dealing with staff travel and accommodation, attend meetings and taking minutes, typing minutes and sending to the relevant participants).
- Adhere to good telephone etiquette, taking messages etc.
- Order stationery.
- Marketing and representation - representing the company at functions with suppliers or clients, where necessary.
- Handling Petty cash, organizing quotes and arranging payments.
- File relevant documentation.
- Initiate the process for purchase requisitions and orders.
- Complete travel requisition & approval process by sales and pre-sales staff.
- Arrange customer and internal social functions, including marketing functions.
- Assist sales team in compiling tenders.
- Internal event coordination.
- General staff care i.e. ordering flowers etc.
- General office admin duties.
- Arrange facilities I.e. venue and presentation material for meetings/presentations.
- Liaise with office suppliers on delivery.
- Provide back-up for Regional Service Administrator Ad hoc tasks.
- Retrenchment
Service Delivery Administrator
JASCO Enterprises (PTY) LTD
06.2015 - 05.2016
- Support technical staff by scheduling onsite work with the customer (only applicable to regional offices).
- Provide labor proposals.
- Book appointments as required.
- Provide input as requested by management for annual budgetary processes.
- Coordinate service requests and/or tasks to be undertaken by external vendors.
- Obtain support price quotes and route to appropriate management level for approval.
- Coordinate vendor service requests.
- Obtain vendor statements of work.
- Prepare purchase requisitions with accompanying justification.
- Monitor supplier payment status prior to month end billing; avoid service disruption.
- Seek to identify cost effective purchasing alternatives (quotations).
- Provide timely and accurate reporting on various activities throughout the month.
- Assist in the preparation of such reports.
- Overtime & standby management: collating overtime & standby claims from technicians on a monthly basis; verify details; send to Finance once approved.
- [In Region] Assigning calls to the relevant resource and then participating in the incident management process as defined (only applicable to regional offices).
- [In Region] Managing Spares & Stock holding for the region I.e. issuing spares in response to incidents as requested by technicians & reporting on stock movements on a monthly basis (only applicable to regional offices).
- [In Region] Ensure SLA documentation are correct and signed.
- [In Region] Notify account manager when SLA expires.
- File relevant documentation.
- Provide back-up to Regional Sales Administrator (only applicable to regional offices).
- Ensure work performed meets customer expectations and follows appropriate delivery methodologies.
- Adhere to all company processes.
- Provide feedback for the continuous Improvement of processes.
- Delivers standard tasks within expected hours and cost.
- Ensure that services provided to customers are provided according to the service levels specified in the SLAS (only applicable to regional offices).
- Identify opportunities to improve the efficiency and effectiveness of the service desk.
- Career growth and Contract had expired.
Bank Teller
UBANK
10.2012 - 12.2013
- Cash cheque after ensuring that the signatures are valid.
- Perform cash withdrawals and cash deposits.
- Verify dates on incoming checks.
- Ensure that customers' loan information is processed.
- Receive cash from armoured cars and count and verify.
- Verify cashier's checks.
- Sort, file and record deposit slips.
- Manage bank vaults to ensure correct cash balances.
- Provide information to clients regarding bank services.
- Replenish ATMS.
- Resolve discrepancies in accounts.
- Provide account balance information to clients.
- Transfer funds at the request of clients.
- Ensure that the cash drawer is balanced and maintained.
Education
Diploma - Marketing
TSHWANE UNIVERSITY OF TECHNOLOGY
National Senior Certificate - Setswana Home Language, English First Additional Language, Life Orientation, Accounting, Business Studies, Economics
PHL Moraka High school
Post Graduate Certificate in Teaching - Economic and Management sciences - Senior Phase, Business studies FET Phase
Stadio / Embury School of Education
Skills
Troubleshooting skills
Office coordination
File maintenance
Scheduling management
Document management
Documentation and control
Relationship building
Report preparation
Meeting planning
Accounts receivable
Event coordination
Account reconciliation
Scheduling and calendar management
Training and coaching
Workflow planning
Records maintenance
Travel arrangements
Policy and procedure modification
Information security
Human resources
Presentation design
Database administration
Proposal writing
Contract negotiations
Affiliations
South African Council for Education. SACE No: 12696057
Certification
National Senior Certificate, Kealeboga Penelope-Mokhaetsi Nakampe, 2008-12-01
References
- Public Demand HR Manager : Ntikelo Makondo, Tel 0726581543
- Jasco Supervisor : Margaret Matayi , Tel 0760473906
- Ubank Manager : Joel Mogwera, Tel 0843787160
Personal Information
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Upper intermediate (B2)
Interests
Technology , Fashion and Education
Timeline
Student Teacher
Soshanguve East Secondary School
05.2021 - 10.2021
Senior Office Administrator (Eskom Contract)
Public Demand Enterprises (PTY) LTD
08.2019 - Current
Sales Administrator
JASCO Enterprises (PTY) LTD
09.2016 - 01.2018
Service Delivery Administrator
JASCO Enterprises (PTY) LTD
06.2015 - 05.2016
Bank Teller
UBANK
10.2012 - 12.2013
National Senior Certificate - Setswana Home Language, English First Additional Language, Life Orientation, Accounting, Business Studies, Economics
PHL Moraka High school
Post Graduate Certificate in Teaching - Economic and Management sciences - Senior Phase, Business studies FET Phase
Stadio / Embury School of Education
Diploma - Marketing
TSHWANE UNIVERSITY OF TECHNOLOGY