Keagan John Mills

• Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
• Maintained strict adherence to regulations and company policies regarding driver hours-of-service limits, vehicle inspections, and cargo security measures.
• Collaborated with sales teams to develop efficient delivery schedules that met customer expectations while minimizing operational costs.
• Analyzed data on transport routes, identifying areas for improvement and optimization to reduce transit times.

• Tracked orders and notified customers of status or potential delays.
• Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
• Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.

Professional Profile:
-Results-driven Transport and logistics co-ordinator Manager with experience in the South African steel industry, specialising in heavy-duty fleet operations, compliance, and cost optimisation.

- Proven ability to deliver on-time, high-quality transport solutions for heavy steel loads while maintaining safety, legal, and operational excellence.

-Skilled leader who motivates teams, streamlines processes, and consistently achieves performance targets.

ACHIEMENTS:

• Increased delivery efficiency by reducing turnaround times by 15% through strategic route planning and scheduling.
• Improved fleet reliability by implementing a preventative maintenance program, cutting breakdown incidents by 20%.
• Achieved cost savings of over 10% annually by optimising fuel consumption and renegotiating supplier contracts.
• Enhanced safety compliance, maintaining a zero major incident record over three consecutive years.
• Led and motivated a team of 25+ drivers and support staff, achieving 95% on-time delivery performance.
• Successfully coordinated the transport of oversized and heavy steel loads in compliance with legal and weight restrictions.
• Introduced performance monitoring and driver training programs, improving productivity and reducing staff turnover.

Key Responsibilities:

1. Business Development & Sales Growth

2. Customer Engagement & Relationship Building

3. Administrative & Reporting Activities

4. Market Awareness & Feedback

5. Travel & on-site Customer Engagement

Skills

• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Generated new sales and business opportunities, including cold-calling and prospecting both new and existing customers.
  
• Maintained and grew customer base, nurturing relationships to increase repeat business.
  
• Established and maintained strong client relationships, ensuring satisfaction and trust.
  
• Followed up on leads and quotes, managed customer inquiries, and plan daily/weekly sales activities.
  
• Prepared sales reports, forecasts, and other documentation, maintaining accurate records
• Stayed informed on market trends, competitor activity, and customer preferences to inform sales strategy

Provided accurate and regular feedback to management regarding insights from the field.

• Traveled to client sites or operate via in-house sales.
  
• Frequent site visits to follow up on clients needs.
  
  
  

Roles & Responsibilities — Sales :

Sales Representative (Thatching & Building Industry)

1. Sales & Business Development

2. Client Relationship

3. Industry Knowledge

4. Quoting & Estimation

5. Marketing Support

6. Administration & Reporting

7. Compliance & Safety

• Identified and pursued new business opportunities in both residential and commercial sectors.
• Generated leads through networking, referrals, cold calls, social media, and attending industry events or expos.
• Promoted the company’s thatching, roofing, and building services to potential clients.
• Prepare and deliver persuasive sales presentations and proposals tailored to client needs.
• Negotiated pricing, payment terms, and service agreements within company guidelines.
• Met or exceed monthly and quarterly sales targets.
• Built and maintained strong, long-term relationships with clients.
• Acted as the main point of contact from first enquiry to project completion.
• Provided after-sales service, ensuring customer satisfaction and repeat business.
• Handled client queries, complaints, or disputes professionally and promptly..
• Stayed updated on trends in roofing materials, fire retardant treatments, insulation, and eco-friendly building options.
• Accurately explained product/service features, benefits, and limitations to clients.
• Worked closely with site managers and project teams to ensure accurate delivery of client requirements.
• Measured and gathered technical details needed for accurate quotations.
• Prepared detailed cost estimates, including materials, labour, and timelines.
• Present quotations and explain cost breakdowns to clients.
• Maintained accurate sales records, client databases, and project documentation.
• Followed up on outstanding payments and ensured accounts are up to date.