Keabetswe Nyathi

• Achieving both individual and team targets
• Marketing and handling of paperwork , invoices and POS
• Providing world class service to guest on board while exceeding their expectations and creating memories
• Promoted as the Onboard Shopping Ambassador on my second contract
• Informed customers of upcoming promotions
• Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
• Increased sales and customer satisfaction through personalized servicing.
• Displayed merchandise by arranging in appealing ways to boost sales.

• Responsible for contributing 40% of the sales revenue

• Managing my team and the onboard art events

• Conducting educational and entertaining seminars for large audiences

• Ensuring marketing is up to cruise line standards

• Delivering exceptional customer service to cruise line guests and making their vacation experience memorable

• Used customer insights to develop innovative sales strategies to increase sales.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Developed strong rapport with customers and created positive impression
• Listened to customer needs and desires to identify and recommend optimal products.
• Recommended complementary purchases to customers, increasing revenue.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
• Established team priorities, maintained schedules and monitored performance.

• Sales and marketing
• Doing roadshows and helping clients secure their dream homes

• Shopping
• Ambassador-Holland
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assessed customer needs and utilized suggestive selling techniques to drive sales averaging up to $250.000.00 weekly
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Used in-store system to locate inventory and place special orders for customers.
• Recommended complementary purchases to customers, increasing revenue .

• Disney cruise line
• Fine Jewelry, luxury watches and luxury goods Sales Associate onboard Disney cruise line
• Working closely with the team to achieve targets and provide world class service for our guests
• Contributing monthly sales targets ranging between $600.000.00 and $900.000.00
• Conducting informative and entertaining seminars for a large audience onboard cruise ships
• Sales, marketing, public speaking, invoicing,POS and daily administrative duties
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Accurately processed POS transactions
• Solved customer challenges by offering relevant products and services.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Stocked merchandise, clearly labeling items

• Brand Promotion
• Marketing and brand awareness, selling company branded products
• Public Speaking at events and media interviews
• Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.

• Sales representative, dealing with customers to help them acquire fine art on several cruise ships
• Maintaining the highest level of customer satisfaction in a high pressure environment
• Working closely with the team to reach weekly goals and monthly sales targets
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions resulting in being promoted to Gallery manager within a year
• Paid attention to detail while completing assignments.
• Cultivated interpersonal skills by building positive relationships with others.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Moved and handled various types of artwork with exceptional care, following all company requirements.

• Providing world class service inflight for the safety and comfort of passengers
• Following airline rules and regulations with the ability of administering basic first aid
• Handling of dangerous goods and extensive training in fire fighting procedures
• Serving meals On both short and long haul flights while ensuring the smooth operation of the flight

• Safety and security
• Basic First Aid
• Fire fighting procedures
• Aircraft ratings
• Aviation medicine
• Handling of dangerous goods
• Employment