Keabetswe Jonia Mhlanga
Randburg
Summary
I am a Logistics and Supply Chain Management Graduate, who's performance-driven and goal oriented. My career objective is to utilize my skills as an individual, while achieving business orientated goals through self-discipline and motivation to ultimately reach my personal objectives.
I am energetic and organized with strong aptitude for managing logistics and coordinating supply chain activities.I possess foundational knowledge in inventory management and demand forecasting, coupled with proficiency in data analysis and ERP systems. I am committed to optimizing supply chain operations and ensuring timely and accurate delivery of goods.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Customer service Administrator
Sappi Southern Africa
04.2025 - Current
- Customer Administrator for the Tissue portfolio and Office channel
- Liaised with customers daily to discuss stock levels, delivery plans, and Proformas, ensuring timely communication and satisfaction.
- Sales order administration using the SAP system.
- Maintaining Tissue customer profiles using the Salesforce system.
- Liaising with Distribution planners to coordinate the distribution and delivery of customer orders.
- Fostered and sustained strong customer relationships through dedicated support and exceptional service, enhancing customer loyalty.
- Supported Sappi sales team in meeting targets by maintaining precise execution and meticulous planning.
- Review customer credit limit availability before finalizing distribution.
- Liaising with Capacity Planners from the planning department for allocations, confirming orders, linking stock and making adjustments.
- Liaising with Stanger Mill dispatch teams to ensure stocks and deliveries are prioritized.
- Keeping track of Aged Orders.
- Supported Sappi sales team in meeting targets by maintaining precise execution and meticulous planning..
- Schedule appointments with sales.
- Ensure that customer data and information is up to date.
- Ensure that customer pricing is accurate and aligned between SAP and the Purchase Order.
- Ensure that all portal inspection documents have been filled completely and submitted.
- Ensure appropriate documents are being recorded.
- Work on various systems SAP, APO, Zoe, TM and Office 365.
- Liaising with Sales Managers to ensure that customer requirements are met.
- Substituted for other sales administrators in different regions.
- Provided customers with comprehensive reporting data and tracking information, facilitating informed decision-making.
- Planning all call-offs timeously
Coastal Distribution Planner
Goldfields Logistics
04.2024 - 03.2025
- Communicated shipment details to fleet controllers and customer service administrators for effective coordination.
- Releasing loads on time so there are no delays at the Mill or DC’s (Loading points).
- Managing check-ins / turnaround Times / On time deliveries.
- Highlighted issues and delays in transport plan to ensure timely resolution.
- Highlight deviation to plan immediately.
- Managed allocation of vehicles for efficient transport operations.
- Planning all call-offs timeously
- Reducing stock levels at Mills.
- Vehicle availability management.
- Managing and reporting on loading productivity throughout the shift – ensuring loading and operational targets are achieved.
- Communicating all preloaded, dropped or carryover loads.
- Reported key performance indicators to track operational success.
- Compiled executive reports on delays and on-time deliveries to inform management decisions.
- Work on various systems: SAP, TM and Office 365.
Education
Diploma - Logistics and Supply Chain Management
Rosebank College
Pretoria, GP01-2023
Grade 12 - English (Home language), Afrikaans (FAL), Life Orientation, Mathematics Literacy, History, Tourism, Life Sciences
Princess Park College
Pretoria, GP01-2020
Skills
- SAP systems
- TM
- Microsoft Office Suite
- Google Workspace
- Operational efficiency
- Project management
- Data analysis
- Logistics Concepts
- Customer engagement
- Problem-solving
- Collaboration
- Communication
- Leadership
- Writing and Editing
- Cross-functional collaboration
- Adaptability
Accomplishments
- Best Learner, 2019-2020
- Student Council Leadership, 2017-2020
- Student Representative, 2021-2023
- Top achiever class of 2023, 2023
- Overall Top achiever class of 2023, 2023
Personal Information
- ID Number: 0206200306085
- License: Code 10
- Criminal Record: None
References
- Highschool Reference, Mrs Dutuma, Educator at Princess Park, 081 056 5591, annah@royalschools.co.za
- Rosebank College Reference, Miss Thabisile Mkhumbuzi, Programme director, Rosebank College, 081 055 4118, tmkhumbuzi@rosebankcollege.co.za
- Sappi References, Tsholo Malatji, Order Flow Manager, 081 236 4655
- Goldfields Logistics References, Dalene Manneson, Distribution Planner Manager, 011 407 8344/ 083 661 6264
- Goldfields Logistics References, Arthur Sadiki, Inland distribution planning lead, 073 473 3398/ 073 181 8474
Languages
zulu
Proficient
C2
English
Proficient
C2
Afrikaans
Intermediate
B1
Timeline
Customer service Administrator
Sappi Southern Africa
04.2025 - Current
Coastal Distribution Planner
Goldfields Logistics
04.2024 - 03.2025
Diploma - Logistics and Supply Chain Management
Rosebank College
Grade 12 - English (Home language), Afrikaans (FAL), Life Orientation, Mathematics Literacy, History, Tourism, Life Sciences
Princess Park College