Kaylynn Britz

- Conduct outbound sales calls to clients with multiple income streams, offering tailored credit solutions.

- Assess client affordability using various income documentation to determine credit eligibility.

Accurately capture and verify client information to process credit applications efficiently.

- Guide clients through the application process and ensure all necessary documents.

- Collaborate with internal teams to finalize applications.

- Resolve queries and follow up on incomplete or pending applications to ensure a seamless client experience.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Answered and managed a multi-line phone system, routed calls, delivered messages to staff, and provided comprehensive administrative support, including data capturing, and general office duties.

• Provided exceptional customer service through friendly, knowledgeable interactions, addressing questions and resolving concerns promptly.
• Handled phone reservations and to-go orders, communicated accurate wait times, and ensured smooth guest experiences.
• Demonstrated strong multitasking abilities by managing phone inquiries while assisting in-person guests efficiently.
• Coordinated with servers to confirm readiness before seating guests, ensuring a seamless dining experience.

• Managed and maintained accurate, up-to-date documentation and filing systems, ensuring seamless data organization and retrieval.
• Utilized expertise in data capture and document management to efficiently complete forms, reports, and other administrative tasks.
• Applied strong proficiency in data entry and document processing to enhance operational efficiency and ensure accuracy.