Kaylin Pillay
Summary
I'm kaylin. I've been in the banking sector for the past 7-8 years. Began my journey on a learnership and from there been to numerous clusters, departments and product housing sub sectors within the bank. I have exposure in vehicle financing, home loans, Credit and Asset Recoveries as well as exposure within the front end Card servicing operations teams within the bank. I have two qualifications. NQF level 5 in Banking Services as well as an NQF 6 in financial markets and Instruments. I work well within a team. I can serve well as a strong and supportive team player when taking on projects, tasks and advocates functions to ensure we achieve targets and goals set out by the business. I am extremely passionate, dedicated and relentless on succeeding and striving for growth as an individual.
Overview
7
7
years of professional experience
Work History
Verification Analyst
Nedbank RBB Operations- Verifications and Fraud Prevention
Johannesburg
10.2024 - Current
Operations Processing Administrator
Nedbank RBB Operations- Card Servicing
Johannesburg South
04.2024 - 09.2024
- Began my role in the Nedbank Card servicing and operations department in April 2024. I was placed in the delivery and distribution team. My core functions at the time were to administer and facilitate in providing instructions to the bank's delivery vendors achieve successful deliveries of card products and POS devices to Nedbank clients, branches both nationwide and world.
- administer card deliveries for Nedbank clients for both local, face
- to face, same day as well as international deliveries.
- liaise with Stakeholders and distribution vendors and courier
- companies such as CCD and DSV to ensure safe, timeless and efficient deliveries take place to our clients
- Provide card tracking, card status, card updates and delivery feedback statuses to our internal bankers and clients of Nedbank updates of their card delivery and SLA turnaround times.
- Sort and analyze the internal card delivery mailboxes, sort out matter priorities as well as distribute urgent and same-day
- deliveries to designated team member baskets in order to meet the required SLA and provide instructions to courier companies in time.
- -Assist with facilitating and providing delivery instructions for requests fo same-day, overnight and international delivery requests.
Application Assessor
Nedbank RBB Operations- Homeloans Servicing
Johannesburg
05.2021 - 04.2024
- Worked as an Application Assessor (AA) in the Nedbank Homeloans front operations side of the Homeloans product housing sector of the bank. My core functions were to process and capture applications that came through different channels such as client, branch, sales and the mortgage origin space. Client applications included New loans and existing loan request to be amended.
- Action business banking applications for new and existing clients
- Process further loan applications as well Re-advance applications for existing clients
- Process manual and Juristic applications for Entities, Companies and Trust funds
- Assisted in the Retail Queue and processed new loans, Further Loansand Unbonded property deals for applications that enteredthrough the Mortgage origination channel. Contributed to the Nedbank strategy called the must win battle to ensure applicants were handled, timelessly with a streamlined Process to ensure deals were met within the required SLA and Departmental strategic targets.
- Main functions were to process, analyze, validate, correct, edit and process client information and prepare the applications for Credit departments to assess the deals.
- Action deals for applicants that switched their Homeloan from a competitor to Nedbank. - Allocating suitable transfer Attorneys to ensure the process was sophisticated and streamlined on the clients end.
Restructures Administrator
MFC a Division of Nedbank
Johannesburg
03.2019 - 04.2021
- I worked in the Nedbank vehicle and asset finance cluster as an administrator in the Recoveries side of the business. The department was a business Support department to the greater vehicle and Asset finance recoveries cluster of the business. My core job functions were to provide restructuring of vehicle accounts that were both in arrears and up to date. I was responsible for assisting clients with payment arrangements, restructuring of arrears as well as undertaking adhoc functions with other support teams within the department.
- Assist in fulfilling client requests in regard to payment holidays, due date changes, respreading of arrears and assisted with account term extensions as well as Debt review restructuring in order to assist clients with recovering from missed payments, arrears and reducing the VAF impairment ratio.
- Managed and attended to client queries and requests that entered through the MFC mail boxes. And assisted clients in resolving restructure or arrangement queries and requests
- -Validated, verified and audited invoices from different support stakeholders such as vendors. Attorneys and EDCs and verify data and amounts to ensure accuracy for finance to initiate payment.
- assisted the Recoveries auction house with reports and audits such as the Ivid report and auction house recon report.
Practioner Laison Officer
Nedbank RBB Legal Recoveries- CDR
Johannesburg
02.2018 - 02.2019
- As a Practioner laison Officer I was placed in the Nedbank Legal Recoveries department. My core responsibilities and role functions were to contribute towards reducing the Nedbank Homeloans impairments bad books by starting, facilitating, driving and completing the litigation process of legally attaching the property should the client fail to commit to payment arrangements or settle the total outstanding arrears owed on the Homeloan account.
- start, monitor and facilitate the legal process of legal proceedings between clients, external vendors and the bank.
- contact clients which accounts were in the legal stage and advise of the process, negotiate possible payment arrangements, discuss payment plans with clients and bring forth proposals to the bank.
- Advise clients on bond account status, legal proceedings and the consequences of non adherence to payment arrangements.
- advise clients on methods of arrangements, rehabilitation and restructure options that the bank had offered to assist clients in arrears.
- Managed a portfolio of accounts that were in arrears for an excess of 17 - 30 months in order to reduce the credit loss ratio and non performing loans book by engaging with clients and proposing suitable payment and arrangement plans.
- Monitoring, assisting and engaging with team mates and attorneys firms to fast track legal proceedings and milestones in the legal process to ensure the credit loss ratio was minimized.
Insolvency Recoveries Officer
Nedbank RBB Legal Recoveries - CDR
Johannesburg
02.2018 - 02.2019
- As a Practioner laison Officer I was placed in the Nedbank Legal Recoveries department. My core responsibilities and role functions were to contribute towards reducing the Nedbank Homeloans impairments bad books by starting, facilitating, driving and completing the litigation process of legally attaching the property should the client fail to commit to payment arrangements or settle the total outstanding arrears owed on the Homeloan account.
- start, monitor and facilitate the legal process of legal proceedings between clients, external vendors and the bank.
- contact clients which accounts were in the legal stage and advise of the process, negotiate possible payment arrangements, discuss payment plans with clients and bring forth proposals to the bank.
- Advise clients on bond account status, legal proceedings and the consequences of non adherence to payment arrangements.
- advise clients on methods of arrangements, rehabilitation and restructure options that the bank had offered to assist clients in arrears.
- Managed a portfolio of accounts that were in arrears for an excess of 17 - 30 months in order to reduce the credit loss ratio and non performing loans book by engaging with clients and proposing suitable payment and arrangement plans.
- Monitoring, assisting and engaging with team mates and attorneys firms to fast track legal proceedings and milestones in the legal process to ensure the credit loss ratio was minimized.
Education
NQF level 6 - Financial Markets and Instruments
Novia one Business school
Johannesburg01.2024
Nqf level 5 - Banking Services and Advice
Milpark Education
Johannesburg01.2019
Skills
- Report generation
- Document verification
- Client communication
- Team collaboration
- Attention to detail
- Risk assessment
- Anti-money laundering
- Identity verification
- Banking
- Analytical skills
- Cash flow analysis
- Problem-solving
Languages
English
Beginner
A1
Timeline
Verification Analyst
Nedbank RBB Operations- Verifications and Fraud Prevention
10.2024 - Current
Operations Processing Administrator
Nedbank RBB Operations- Card Servicing
04.2024 - 09.2024
Application Assessor
Nedbank RBB Operations- Homeloans Servicing
05.2021 - 04.2024
Restructures Administrator
MFC a Division of Nedbank
03.2019 - 04.2021
Practioner Laison Officer
Nedbank RBB Legal Recoveries- CDR
02.2018 - 02.2019
Insolvency Recoveries Officer
Nedbank RBB Legal Recoveries - CDR
02.2018 - 02.2019
NQF level 6 - Financial Markets and Instruments
Novia one Business school
Nqf level 5 - Banking Services and Advice
Milpark Education