KAYLA ANGELIQUE ERNEST
Cape Town
Summary
I am a dedicated and hardworking professional who consistently strives to deliver the highest standard of service to clients. I am quick to learn, highly adaptable, and able to perform effectively in diverse and challenging environments.
Overview
11
11
years of professional experience
Work History
Collections
Amari Property Management
Cape Town, South Africa
05.2025 - Current
- Monitor owner accounts and identify arrears in line with monthly reporting.
- Issue levy statements, reminder notices, and final demand letters.
- Communicate with owners via phone, email, and written correspondence regarding outstanding balances.
- Negotiate and record payment arrangements in writing; monitor compliance.
- Maintain accurate notes of all communications and update records on the management system (e.g., WeConnectU).
- Prepare arrear analysis reports for trustees and include owner contact notes in monthly community reports.
- Liaise with attorneys for legal handover of overdue accounts.
- Track legal processes (summons, judgments, enforcement actions) and provide updates to trustees.
- Ensure collection costs and legal fees are billed to the relevant owner’s account.
- Close accounts/files once arrears have been settled.
Portfolio Assistant
Pretor Group (PTY) Ltd
Centurion, South Africa
04.2022 - 04.2024
- INSURANCE Claims In General: To relevant broker on behalf the Body Corporate common property claims.
- Provide owner's with the brokers details to register their claims.
- Keep track of claims to ensure they are finalized.
- Ensuring correct insurer / broker details are captured on Web.
- Assist bookkeeper with investigations and allocations where required.
- Common Property Claims: Keeping track of claims.
- Obtaining quotes for common property claims (where required).
- Ensuring settlement is received - check if calculations are correct.
- Ensuring the contractor invoice(s) are paid - allocation to Insurance Excess GL.
- Ensure applicable excess is reallocated to correct GL code - instruction to bookkeeping department.
- Outside Insurer / Broker: Keeping track of claims.
- Include owner in all correspondence with broker.
- Filing of all information and documents on BCD folder for bookkeeper reference.
- Ensure correct settlement is received from insurer and allocated accordingly.
- Inform owner of applicable excess which will be debited to levy account.
- Ensure the excess is debited on the levy account of the owner (if applicable).
- CONTRACTORS Quotes: Obtaining quotes from Pretor preferred service provider list.
- Saving quotes under the applicable BCD folder.
- Obtaining approval of quotes from Trustees/Directors.
- Updating of Maintenance recon on BCD folder to keep track of all quotes and appointments.
- Sending communication to all relevant parties of work to be carried out.
- Arranging access for contractors via caretaker / estate manager / Trustees/Directors.
- Invoices: Processing of invoice payments via online payment system with all required supporting docs.
- Check that the invoice is correct: Invoice number, banking details and correct total payable.
- Following Pretor procedure when new contractors & service providers should be paid.
- Preparation of payment for petty cash / pay wallet claims - All slips should be attached as supporting documents.
- Allocations should be made to the correct expense code and amounts should balance with closing balance on FNB statement.
- Preparation and submission of CAMS payments.
- Attending to queried invoices.
- Monthly Contractual Payments: Ensure monthly amounts are the same and if not, enquire on the reasoning.
- Ensure Utility Management is kept updated with changes in service providers, etc.
- Requesting statements to ensure all payments are up to date.
- COMPLIANCE Fire, LIFT, DRMP, MINISUB: Assisting Compliance Department with queries.
- Ensure all COC's are saved in applicable BCD folder for recordkeeping.
- CIPC (Hoa's): Request newly appointed Directors' ID's.
- Have the ID's Certified.
- Obtain the signed mandate from the Chairperson of the HOA.
- Obtain the resolution signed by all the Directors of the HOA.
- Obtain the completed and signed appointment and resignation letters from the Directors.
- Submit all documents and await the COR39.
- Send the Cor39 form to the Chairperson to complete and sign.
- Submit completed Cor39 for CIPC Registration.
- CSOS Annual Returns: Attending to CSOS annual returns once signed AFS has been received from auditor.
- Ensure correct details are captured and correct supporting documents are attached.
- Keeping a list of annual returns due and overdue (to be done within 4 months after yearend).
- Insurance Valuation: Obtain quotations for insurance valuation - to be done every 3 years and before AGM of the 3rd year.
- SECRETARIAL Meetings / Annual & Special General Meetings: Arrange for post (normal or registered) where applicable.
- Keep minute books updated with notice, attendance registers, supporting docs and minutes.
- Document Management: Ensuring Document Management is kept updated (online & BCD).
- Letters & Circulars: Drafting of system letters - letter to be sent to Manager for distribution.
- Drafting of circulars - circular to be sent to Manager for Distribution.
- Ensure proper recordkeeping on complaints on BCD folder.
- Ensuring minute book is kept updated with all general communication on letterheads.
- Communication: All e-mails must be responded to within 24 hours.
- Internal liaison between all departments - keeping all departments updated on changes, etc.
- Attend to walk-in clients where required.
- Attend to all telephonic queries with a professional attitude.
Portfolio Debtors Clerk
Vision Property Management & Leasing
Pretoria, South Africa
03.2019 - 04.2022
- ACCOUNTS: Daily Operating on MDA Property Systems www.mdapropsys.com.
- I hold my Certificate as a Registered Debt Collector (Certificate Number: 0114732/19).
- Sending Statements/Invoices monthly to all clients (email & post), checking that all were sent/delivered successfully.
- Loading New Schemes & Individual Leases (Open / Close Accounts) as well as accurate ProRata Calculations.
- Amend client information (updating data e.g. contact details).
- Calculating & Charging Interest, Collection Fees, Various Debits.
- Loading applicable charges as well as amend/adjust current debits e.g. levy increases, special levies, Insurance excess, attorney fees etc.
- Assisting with unallocated receipts of clients to applicable accounts.
- Attending to all email & telephonic queries speedily & accurately.
- My Portfolio consists of 2164 accounts currently (Homeowners' Association & Sectional Title).
- CREDIT CONTROL: Collecting all outstanding contributions / debt (monies payable by clients) e.g. levies, penalties, arrears etc. (Homeowners' Associations & Sectional Title) in accordance with the applicable legislation.
- Updating all credit control notes on system & updating Trustees/Directors on progress.
- Sending of monthly reports to Management & the Trustees/Directors of the schemes.
- Compiling & sending SMS's (Friendly & Arrear SMS's).
- Compiling & sending letters; Consent to Rescission of Judgement, Acknowledgement of Debt, Payment Arrangements, Reminder Letters, Notice of Demands etc.
- Loading & recovering debt collection fees against clients.
- Handing over Accounts to Attorneys.
- Attending meetings with clients & attorneys (walk-ins& appointments).
- Handle all levy related queries telephonically, via e-mail and in consultation.
- Ensure that required approval is obtained for the collection process from the portfolio manager.
- Supply history cards, statements and recons to owners and managers as required.
- Prepare and type out all documents relating to debt collection charges and procedures.
- Ensure managers are kept informed and get approval when required.
- Check debit orders after launching for discrepancies.
- Follow up and maintain Debit Orders, Late Estates, Sequestrations, Disputes and Arrangements etc.
- Back up your team member should they be unavailable.
- CLEARANCE: Attending to all Clearance Figures requests (Homeowners' Association & Sectional Title).
- Calculating Correct Clearance Figures &Compiling/Sending said Letters & Certificates in accordance with procedure.
- Handling all communication with Transfer Attorney's, Purchaser's & Seller's (when applicable obtaining approval from Trustees/Directors & Attorneys: Accounts Handed Over).
- Upon Registration; Following Split & Calculating & Charging Correct Pro-Rata as well as applicable debits.
- Capture Receipts for Clearance Figures monies received for account/s on MDA Property Systems.
- Loading of New Owner as from date of registration, Individual Lease/s, Closing Old Owner (Open / Close Accounts).
- Correspondence regarding Credit remaining on Old Account & ensuring it be paid out to the correct persons (Seller/Purchaser/Attorney) in accordance with Transfer Attorney.
Front Desk Operator
The Trilogy Collection t/a Menlyn Maine Residence
Menlyn Maine
06.2020 - 03.2022
- The Front Desk/Concierge responds to a wide variety of guest requests by accurately assessing the owners and/or guest needs and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with all policies.
- The Front Desk/Concierge is responsible for guest satisfaction by assisting with their check-in.
- Therefore, whenever you can be of any help to a guest, we are sure to assist graciously and in a timely manner, making them feel welcome.
- Greet, check in, and check out guests; handle previously booked, stay-overs and room changes.
- Answer telephone.
- Provide outstanding guest services including but not limited to making booking.
- Providing general information.
- Maintain tight control on all room keys and see that they are properly assigned to guests and accounted for.
- Develop a thorough knowledge of the properties, their rooms and amenities.
- Know department heads and department functions and how they relate to each other.
- Develop a thorough knowledge of the computerized property management software used in the daily operations.
- Read and initial logbook and memos daily; be aware of the current activities on the property.
- Have a good personal appearance and follow uniform requirements provided by supervisor.
- Exhibit friendly, courteous, helpful behavior at all times; be able to react calmly and professionally when solving the problems and/or concerns of our guests.
- Be able to handle a stressful, hectic atmosphere and follow through on duties after numerous interruptions; develop problem solving and decision-making skills related to the front office operation.
- Be able to work various shifts, weekends and holidays; be flexible with scheduling and assist co-workers with scheduling conflicts whenever possible; be on time for scheduled shifts.
Titles Finance Admin/Credit Control Clerk
Midcity Property Services (PTY) Ltd
08.2019 - 02.2019
- Capturing of creditors on MDA.
- Capturing of monthly invoices on MDA and FNB Internet Banking (Supplier Payments and Ad Hoc).
- Capturing of daily EFT's on FNB Internet Banking and MDA (Supplier Payments and Ad Hoc).
- Filing.
- External Queries.
- Requesting monthly invoices not paid.
- Capturing stationary debits, salaries, and SARS payments.
- Sorting and managing municipal queries & problems.
- Preparing Daily Balances.
- Back up for colleagues in the Titles Finance Department (e.g. journals, budgets).
- Any other task that might be assigned to the position by management.
Debt Collector
Midcity Property Services (PTY) Ltd
08.2017 - 07.2018
- Collection of arrear levies.
- Implementation of the company's collection procedures - SMS,'s Final demands & Handover's.
- Ensure that required approval is obtained for the collection process from the portfolio manager.
- Handle all levy related queries telephonically, via e-mail and in consultation.
- Typing out journals relating to debt collection charges.
- Supply history cards, statements and recons to owners and managers as required.
- Prepare and type out all documents relating to debt collection charges and procedures.
- Ensure managers are kept informed and get approval when required.
- Check debit orders after launching for discrepancies.
- Update owners contact details on full title and sectional title owners.
- Supply updated reports to managers on Sequestrations and Late Estate matters for meetings.
- Contact owners - notifying them of returned e-mail statements.
- Follow up and maintain Debit Orders, Late Estates, Sequestrations, Disputes and Arrangements etc.
- Prepare, upload and check handovers on the web portal.
- Report problems on the attorney portal and notify the relevant persons.
- Advise relevant persons when the hand over activity reports is not received.
- Follow up on Attorneys Web Portal daily.
- Check and manage 14 days Report of Attorney Web Portal.
- Journals & Memo's - Legal fees and other.
- Maintain Status Codes on MDA.
- Sort and File all working documents for both full title and sectional title developments.
- Administer lost buildings - collection process.
- Back up your team member should they be unavailable.
General Administration assistant/Liaison Officer
CollectNet
05.2016 - 08.2017
- Ensured the delivery of premium service to clients.
- Quickly became a trusted assistant known for flexibility and high-quality work, who readily adapts to change, works independently.
- Able to juggle multiple priorities and meet deadlines without compromising quality.
- With excellent hard skills as well as soft skills.
- Assisting clients with their enquiries.
- General administration assistance.
- Telephonic and Written Communication with clients.
- Creating Spreadsheets monthly.
- Capturing data daily.
- Doing financial reports daily and monthly.
Temporary Front Desk/Reception
CollectNet
03.2016 - 04.2016
- Answering, screening, and transferring calls diligently and accordingly.
- General administration assistance.
- Setting up the boardroom for all meetings and assisting with anything needed in the meeting.
- Assisting and liaising with clients.
Query officer
CollectNet
08.2014 - 02.2016
- Handled customer queries diligently (e.g., provided them with the correct information regarding their queries).
- Communicated effectively with clients.
- Provided timely, courteous and knowledgeable response to information requests.
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Education
Matric -
Eersterust Secondary School
01.2013
Debt Recovery
Chartall Business College
Cape Town, South Africa08-2025
Skills
- Spreadsheet Reports
- Time Management
- Teamwork
- Self-Motivation
- Ability to meet deadlines
- Administrative Skills
- Rapport Building
- Prioritizing
- Customer Service
- Executive Support
- Oral & Written Communication
- Leadership
- Problem Solving
- Decision Making
- Adaptability
- Outlook
- Excel
- Word
- PowerPoint
- Collections
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Collections
Amari Property Management
05.2025 - Current
Portfolio Assistant
Pretor Group (PTY) Ltd
04.2022 - 04.2024
Front Desk Operator
The Trilogy Collection t/a Menlyn Maine Residence
06.2020 - 03.2022
Titles Finance Admin/Credit Control Clerk
Midcity Property Services (PTY) Ltd
08.2019 - 02.2019
Portfolio Debtors Clerk
Vision Property Management & Leasing
03.2019 - 04.2022
Debt Collector
Midcity Property Services (PTY) Ltd
08.2017 - 07.2018
General Administration assistant/Liaison Officer
CollectNet
05.2016 - 08.2017
Temporary Front Desk/Reception
CollectNet
03.2016 - 04.2016
Query officer
CollectNet
08.2014 - 02.2016
Matric -
Eersterust Secondary School
Debt Recovery
Chartall Business College