KAYLA FERREIRA
Fourways
Summary
Detail-oriented Administrative Assistant with expertise in managing invoices and sales orders. Ensures efficient office operations through effective filing, scanning, and supply management. Delivers exceptional customer service and supports management with various administrative tasks.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Down South Trading
09.2024 - Current
- Capturing invoices on Xero
- Capturing of Sales orders
- All relevant office filing and scanning
- Loading all customer sales orders
- All administrative work related to the business as assigned by management.
- Managing office supplies
- Import and Export Documentation
Administrative Assistant / Customer Complaint Manager
TD Coating Centre
03.2023 - 09.2024
- Capturing sales orders.
- Following up with customers for COD proof of payments.
- Capturing invoices on Xero
- Capturing of supplier purchase orders, local and international
- Ensuring supplier orders are on track from suppliers.
- Updating customers on status of their order
- Answering a small switchboard
- Checking that import shipments are on track.
- All relevant office filing and scanning
- All administrative work related to the business as assigned by management.
- Stock take and stock control
- Receiving & Dispatch
- Placing orders with overseas suppliers and follow up
- Loading all customer sales orders
- Recording customer complaints, following procedure until completed.
- Managing office supplies
- Loading of sales orders onto Xero
- Issuing of proforma invoices
- Following up on COD payments
- Buying and purchasing, local and forex
- Secretarial duties
- Courier / customer liaison
- Weekly and monthly reports for the managing director
- Filing
- Microsoft access
- Tips ( internal program)
Service advisor
SMG Toyota Cresta
03.2022 - 03.2023
- Receptioning the vehicle in the morning.
- Assisting the customer and explaining what gets done in the service and/or repairs done on their vehicle.
- Calling the customers when repairs are needed and explaining why they need to be done.
- Phoning fleets for authorization.
- Sending out work that we may not be able to do on the premises, such as replacement of tyres or panel beating (if given the go-ahead from the customer)
- Liaising with technicians on what needs to be done as per customer request.
- Handling the customer with care
- Invoicing Job cards
- Driving vehicles to and from workshop to wash bay.
- Liaising with wash bay on what may or may not be washed.
- Handing customer vehicles back when the vehicle is done.
Customer relations officer
SMG Toyota Cresta
10.2021 - 03.2022
- My duties here included contacting customers after they had either bought a vehicle from the dealership or brought their vehicle for a service and repair.
- Allocation of service advisors
- Printing of job cards
- Booking vehicles in
- PSE agent
- Shopping for needs at the company.
- Receptionist duties
- Telephone skills
- Liaising with parts salesmen to allocate parts for the next day's services and repairs.
- Liaising with service advisors and sales team regarding any issues that may have come up with their customers.
- Forwarding relevant issues to the correct department
Aupair
03.2021 - 10.2021
- My duties here include fetching the child from school.
- Taking him home.
- Preparing and feeding him lunch.
- Keeping him occupied with arts and crafts.
- Going to the park and pool.
- Stimulating activities for their ages.
- Assisting with tasks given by his teacher.
Aftercare Teacher
Jerome Metrowich @ Matmic Aftercare
01.2019 - 03.2021
- My duties included, collecting the children from their classrooms at the end of a school day, giving them lunch, ensuring they eat their food safely, then would keep them occupied with arts and crafts, dancing, playing on the playground etc, I was also responsible for their safety.
Education
Certificate of Higher Education - MBA
UDemy
02.2026
Abbotts College Northcliff
01.2017
Trinityhouse Randpark Ridge
01.2014
Skills
- First aid certification (Levels 1 and 2)
- Administrative skills
- ADP proficiency
- E-Toyota expertise
- Service advisor certification (Level 1)
- Telephone etiquette
- Valid driver's license
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Receptionist skills
- Human resources knowledge
- Internal tips and strategies
- Xero proficiency
Personal Information
- Age: 27
- License: 1
Timeline
Administrative Assistant
Down South Trading
09.2024 - Current
Administrative Assistant / Customer Complaint Manager
TD Coating Centre
03.2023 - 09.2024
Service advisor
SMG Toyota Cresta
03.2022 - 03.2023
Customer relations officer
SMG Toyota Cresta
10.2021 - 03.2022
Aupair
03.2021 - 10.2021
Aftercare Teacher
Jerome Metrowich @ Matmic Aftercare
01.2019 - 03.2021
Certificate of Higher Education - MBA
UDemy
Abbotts College Northcliff
Trinityhouse Randpark Ridge