Kayla Brand
Waitron
Cape Town
Summary
Dedicated student with 2 years of experience in the hospitality industry, including 14 months at a sports bar. Proven ability to maintain positive relationships and communicate effectively with colleagues. Flexible availability, including weekends and holidays, with strong skills in organization, attention to detail, and multitasking. Currently pursuing a degree in intermediate phase education, committed to continuous personal and professional development.
Overview
6
6
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Waitress
Hennies Durbanville
03.2025 - Current
- Pos- system skills
- Transactional skill
- Customer service, ensuring the customer has a great experience and leaves with a smile on their faces
- Teamwork, assisting where possible.
- Good memorization of tables and menu items
- Greeted the customers with a friendly smile and escorted them to their tables.
- Told and explained to the customers about our specials.
- Paid attention to the customers and their needs.
- Problem-solving skills
- Being aware of any allergies, ensuring the customer is happy and healthy
- Patience
- Ability to multi-task
- Communicating with the customer
- Informing a customer of what is going on so they are aware
- Up-selling, where possible
- Barking along with the Hennies jingle
- Informing the customer about the House rules, especially number 4 and 7
- Informing customers about the location of the bathroom, play area, smoking area and the merchandise corner.
- Thanking guest for their support as they leave.
- Keeping a clean shop.
Waitress
Cajun Spur
06.2024 - Current
- Pos- system skills
- Transactional skill
- Customer service, ensuring the customer has a great experience and leaves with a smile on their faces
- Teamwork, assisting where possible.
- Good memorization of tables and menu items
- Greeted the customers with a friendly smile and escorted them to their tables.
- Told and explained to the customers about our specials.
- Paid attention to the customers and their needs.
- Problem-solving skills
- Being aware of any allergies, ensuring the customer is happy and healthy
- Patience
- Ability to multi-task
- Communicating with the customer
- Informing a customer of what is going on so they are aware
- Up-selling, where possible
- Barking along with the Hennies jingle
- Informing the customer about the House rules, especially number 4 and 7
- Informing customers about the location of the bathroom, play area, smoking area and the merchandise corner.
- Thanking guest for their support as they leave.
- Keeping a clean shop.
Waitress
San Miguel
02.2023 - 06.2024
- Pos- system skills
- Transactional skill
- Customer service, ensuring the customer has a great experience and leaves with a smile on their faces
- Teamwork
- Good memorization of tables and menu items
- Greeted the customers with a friendly smile and escorted them to their tables.
- Told and explained to the customers about our specials.
- Paid attention to the customers and their needs.
- Problem-solving skills
- Being aware of any allergies, ensuring the customer is happy and healthy
- Patience
- Ability to multi-task
- Communicating with the customer
- Informing a customer of what is going on so they are aware
- Up-selling, where possible
- Informing customers of what is out of stock
- Customizing a customer's order to suit their dietary needs
Cashier and Packer
Cravenby Food Town, Cash n Carry
09.2022 - 11.2022
- Was trained as a cashier, packer/checker
- Worked under high demand from customers and superiors and was able to handle the pressure
- Handled a lot of stock and transactions
- Worked seven days a week
- I was able to handle any difficulty experienced by a customer
- A lot of customers complimented me on my service to them, which I considered a bonus and an accomplishment
Sales Representitive
UVC
10.2020 - 01.2021
- I represented the customer with our product and service. I explained to the customer how our product works as well as the pros and cons of the product and its cost. I had to convince customers to buy our product as it would be for their own good. It was not an easy task as some customers were not keen on buying the product and some did not even want to hear about our product. This however taught me how to deal with difficult customers and it also taught me to never give up.
Education
Intermediate Phase Education
Unisa
05-2026
N4, N5 - Educare
Boland College
01-2021
High School Senior Certificate - Matric
Tygerberg Highschool
Parow North01-2019
Skills
Organizational and time management skills
Cleaning and decorating
Sales expertise
Quality checking
Packing efficiency
Attentive listening
Child engagement and teaching passion
Attention to detail
Flexibility and adaptability
Memory retention
Multitasking abilities
Certification
Matric certificate
Interests
Drawing Anime/Animation, Listening to music, Reading, Journaling/writing, Watching movies/series when possible
Timeline
Waitress
Hennies Durbanville
03.2025 - Current
Waitress
Cajun Spur
06.2024 - Current
Waitress
San Miguel
02.2023 - 06.2024
Cashier and Packer
Cravenby Food Town, Cash n Carry
09.2022 - 11.2022
Sales Representitive
UVC
10.2020 - 01.2021
Intermediate Phase Education
Unisa
N4, N5 - Educare
Boland College
High School Senior Certificate - Matric
Tygerberg Highschool
Languages
Afrikaans
English
German