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Hi, I’m
Kaye Jacobus
Administration
Port Elizabeth
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Adaptable Catering Manager with 12 years of experience. Quick problem solver and detailed event planner. Successful at catering for up to 650 people with a staff team of 11 and remaining calm in high-demand situations.
Overview
12
years of professional experience
3
years of post-secondary education
2
Languages
Work History
Eastern province caterersPort elizabeth
Catering Manager
02.2015 - 01.2023
Job overview
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- All office administration aswell as staff inhouse human resourses
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Designed catering packages to increase sales and customer experience.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Direct relationship with suppliers as all office and food supplies were ordered by me
- Health and safety audits
- Hygiene audits
- Reference Tracy Abrahams -081 465 1572
old grey sports club and eventsPort elizabeth
Restaurant Manager
05.2014 - 12.2014
Job overview
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations, and procedures.
- Effectively managed administration, timekeeping, and paperwork for new hires and terminations aswell as office administration
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Hitgeheim country lodge and eco-reserveAddo
Lodge Duty Manager
02.2011 - 05.2014
Job overview
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Strong office administration presence
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented new procedures and policies to improve operational productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted routine inspections to check quality and compliance with establishment specifications.
Education
International Hotel SchoolCape Town
Associate of Arts from Hospitality
06.2007 - 06.2010
Skills
Menu development
Staff supervision
Event planning proficiency
Inventory management
Inventorying knowledge
Budgeting understanding
Marketing knowledge
Safe food handling
Recipes and menu planning
Budgeting
Scheduling
Cost controls
Kitchen staff coordination
Kitchen equipment operation and maintenance
Recruitment
Food plating and presentation
Workflow planning
Strong office administration
Interests
Spending time with family and friends
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Catering Manager
Eastern province caterers
02.2015 - 01.2023
Restaurant Manager
old grey sports club and events
05.2014 - 12.2014
Lodge Duty Manager
Hitgeheim country lodge and eco-reserve
02.2011 - 05.2014
International Hotel School
Associate of Arts from Hospitality
06.2007 - 06.2010