Kaycee Lee Strydom
Oudtshoorn
Summary
Professional and adaptable customer service and hospitality professional with experience in retail, administration, and social media management. Strong communication skills with a proven ability to manage client relationships, handle high-pressure environments, and contribute to brand growth. Seeking an opportunity reliability, creativity, and strong work ethic to a dynamic team.
Overview
10
10
years of professional experience
Work History
Freelance Photographer
Self-employed
01.2022 - Current
- Managed editing and retouching of photographs to enhance their overall appeal.
- Planned photoshoots based on specific client briefs.
- Set-up professional cameras, equipment and accessories in outdoor locations.
- Adapted shooting styles and techniques to match different events and environments.
Receptionist
Premier Inn Hotel
01.2024 - 12.2024
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Carried out basic day-to-day administrative tasks to support staff needs.
Waitress
Premier Inn Hotel
01.2024 - 12.2024
- Managed high-volume cash transactions with accuracy.
- Delivered fast-paced customer service in a busy hospitality environment.
- Maintained stock control and cleanliness standards.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Retail Sales Associate/ Social Media Manager
HOUSE OF FASHION SA
01.2021 - 12.2021
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
- Handled customer returns, refunds and exchanges at customer service desk.
- Oversaw website and social media management, enhancing online presence and engaging with a digital audience.
Administration at City of Cape Town (EPWP)
City of Cape Town
01.2016 - 12.2016
- Handled client correspondence and internal communications in professional manner.
- Provided high level of administrative support, including copying, faxing and document distribution.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
Education
Educare Level 4 -
Klein Karoo Resource Centre
12.2020
Grade 12 -
Oudtshoorn High School/Môrester Secondary School
Oudtshoorn12.2015
Skills
- Customer Service and Client Relations
- Social Media Management
- Content creation
- Cash handling and POS systems
- Administrative support
- Microsoft Office (Excel, Word)
- Multitasking in high-pressure environments
- Problem-solving
Languages
English
First Language
Afrikaans
Proficient
C2
Personal Information
ID Number: 9706300115089
Timeline
Receptionist
Premier Inn Hotel
01.2024 - 12.2024
Waitress
Premier Inn Hotel
01.2024 - 12.2024
Freelance Photographer
Self-employed
01.2022 - Current
Retail Sales Associate/ Social Media Manager
HOUSE OF FASHION SA
01.2021 - 12.2021
Administration at City of Cape Town (EPWP)
City of Cape Town
01.2016 - 12.2016
Educare Level 4 -
Klein Karoo Resource Centre
Grade 12 -
Oudtshoorn High School/Môrester Secondary School