Lindiwe Sebetha
SOFTWARE ENGINEER (DEVELOPER)
Lephalale
Summary
Dynamic IT professional with a three-year Diploma in IT Software Development from Vaal University of Technology, specializing in System Software, Business Analysis, Information Systems, and Web Management. Possesses strong analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments while effectively managing multiple tasks in fast-paced settings. Committed to contributing to team success and continuous professional growth, recognized for a proactive approach to identifying and resolving issues with a focus on optimizing processes. A positive attitude and dedication to learning drive the pursuit of excellence in every project.
Overview
12
12
years of professional experience
Work History
Software Engineer
Discovery
01.2022 - Current
- Analyzed proposed technical solutions based on customer requirements.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Designed data models and database schemas to support complex data storage and retrieval requirements, ensuring data integrity and accessibility.
- Participated in agile development processes, including daily stand-ups, sprint planning, and retrospectives.
- Enhanced user experience by designing intuitive interfaces and incorporating user feedback into continuous improvements.
- Coordinated deployments of new software, feature updates and fixes.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
Query Analyst Specialist
Discovery
06.2017 - 01.2021
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Followed all company policies and procedures to deliver quality work.
Service Desk Agent
Discovery
10.2016 - 05.2017
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Engaged in user support interactions via telephone, chat and email platforms.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Reduced ticket resolution time with thorough troubleshooting and problem-solving skills.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions.
IT Engineer
T-System (Supporting Eskom National)
03.2015 - 09.2016
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Add user to printer and scanner
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN) and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- SAP, Zenzele, Maximo
- Password reset
- DUTIES: REMOTE ASSISTANCE
IT Technician Intern
Shanduka
01.2014 - 02.2015
- Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
- Update and maintain computer inventory and supply equipment.
- Maintain and resolve.
- Ensure desktop computers interconnect seamlessly with diverse systems.
- Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Recommend and implement upgrades on systems to ensure longevity.
- Identify and repair hardware and network connectivity issues.
- Installing software and repairing hardware on user’s machines.
- Maintaining and controlling the helpdesk system.
- Creating and adding users to the active directory
- DUTIES: IT TECHNICIAN INTERN
Education
BSC - Information Technology
Richfield Graduate Institute of Technology
Microsoft Certified - Solutions Associate, Professional and Solutions
Torque IT
01.2014
National Diploma - Information Technology
Vaal University of Technology
Kempton Park, South Africa01.2012
IT Software Development Certificate (NQF Level 05) - undefined
PC Training and Business College
01.2007
Skills
PL/SQL
ORACLE
XML
SOAP
POSTGRES
PARADIGM
CUSTOMER SERVICE
undefinedReferences
ALL REFERENCES ARE AVAILABLE AT REQUEST.
Timeline
Software Engineer
Discovery
01.2022 - Current
Query Analyst Specialist
Discovery
06.2017 - 01.2021
Service Desk Agent
Discovery
10.2016 - 05.2017
IT Engineer
T-System (Supporting Eskom National)
03.2015 - 09.2016
IT Technician Intern
Shanduka
01.2014 - 02.2015
Microsoft Certified - Solutions Associate, Professional and Solutions
Torque IT
IT Software Development Certificate (NQF Level 05) - undefined
PC Training and Business College
BSC - Information Technology
Richfield Graduate Institute of Technology
National Diploma - Information Technology
Vaal University of Technology
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