Katsanana Edna Kekana

Responsibilities:

• Develop and execute strategies to identify and acquire new clients, including lead generation, prospecting, and pitching.
• Build and maintain strong relationships with existing clients, partners, and stakeholders to foster loyalty and repeat business.
• Conduct market research and analysis to identify trends, opportunities, and potential areas for business expansion.
• Collaborate with senior management to develop and implement business development plans aligned with organizational goals and objectives.
• Prepare and deliver compelling proposals, presentations, and pitches to prospective clients, highlighting the value proposition and benefits of the company's products or services.
• Negotiate terms and contracts with clients, ensuring mutually beneficial agreements that meet both parties' needs and objectives.
• Manage the sales pipeline effectively, tracking leads, opportunities, and conversions to meet sales targets and revenue goals.
• Attend industry events, conferences, and networking functions to expand professional network and generate business leads.
• Work closely with cross-functional teams, including marketing, product development, and finance, to support business development initiatives and drive growth.
• Stay updated on industry trends, competitive landscape, and best practices in business development to remain competitive and drive innovation.

Reponsibilities:

• Coordinated with other departments to ensure projects were completed on time and within budget.
• Ensured that all end user software issues are resolved within acceptable timeframes
• I communicated with users in person, telephonically or via email about potential threats to the work environment
• Fault logging and coordination on Microsoft Dynamics CRM
• Ensured corrective action/s are taken through constant follow-up with Service Desk Engineers
• Managed and improved quality of service delivered, thereby providing the client with the best possible service experience
• Escalated any non-performance issues pertaining to corrective/preventative action/s to be taken to the Senior Operations
• Kept documentation up to date for example incident response documents and SLA.
• Coordinated Monthly Health Check reports to meet End-User Service Level Agreement.

Reason for leaving :

An opportunity for greater advancement, with increased responsibilities and chances for skill development,emerged within the company.

Reponsibilities:

• Logging, coordination, communication and management of Incidents until resolution
• Monitor clients network dashboard and notifying the business of service disruption / degradation
• Compilation of incident reports and feeding into the review of all major incidents
• Handling complaint resolution competently by demonstrating the ability to openly listen, ask clarifying questions, relate empathetically and respond in a professional way
• Send SMS Incident notification via Cellsys application for service and customer impacting incidents
• Enter and monitor all Help Desk tickets in database, determine and assign category and priority levels, escalate problems and generate/distribute reports
• Monitor calls status through to resolution and follow-up with end user to ensure satisfactory resolution
• Complete shift handover template and provide verbal shift handover to incoming Service Desk Analyst
• Provide an incident management service to various clients within the EOH enterprise, in which incidents are reported on documented and reviewed.

Reason For Leaving:
I was no longer finding my work fulfilling and sought a position where I could leverage my skills and qualities more effectively.