Katleho Princess Silase
Customer Service/Banking
Markt 10A,Leerdam
Summary
With a strong commitment to continuous professional development and excellence in service delivery, I offer over five years of experience in client management, risk assessment, and sales. Throughout my career, I have built a solid foundation in regulatory compliance and sales strategy implementation, resulting in a proven track record of success. Interacting confidently with clients, I consistently produce high-quality work while adapting my approach to meet work standards, ethics, and targets.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
Banking Consultant - (Promotion)
Capitec Bank
Johannesburg
11.2018 - 05.2024
- First point of contact with clients - serve clients providing friendly and efficient assistance
- Remote work and cold calling
- Loan approvals by managing risk and adhering to credit granting policies
- Respond to client queries ensuring high client satisfaction
- Process Financial transactions and validate documents
- Process funeral claims and handling correspondence
- Maintaining records on database ensuring integrity and confidentiality
- Performing HOC tasks
- Providing administrative support
- Develop and implement sales process for bank products
- Cross selling for new clients and upselling for existing clients
- Telephonic, Digital banking, email and chat assistance.
- Assist with audits and maintain vault balance
Bank Better Champion - (Junior/internship Role)
Capitec Bank
Johannesburg
08.2018 - 11.2019
- Manage the client queue efficiently
- Direct clients to correct sitting designation
- Minimize congestion in waiting area by assisting client through completing transactions on digital platforms (banking apps and internet banking)
- Identifying clients needs and resolving issues and complaints
- Ensure optimal customer service
- Perform client satisfaction surveys and analyze data
- Demonstrate extensive product knowledge
Car Sales Spotter
VW Silverlakes
Pretoria
06.2018 - 07.2019
- Negotiation with potential buyers
- Managing calender and billing enquiries
- Scheduling appointments and handling correspondence
- Handle disputes
- Placing orders and arranging delivery
- Assisting clients in selecting suitable vehicle based on preferences.
- Overseeing document management.
Education
High School Diploma -
Boksburg High School
Gauteng, South Africa 01.2008 - 12.2011
Skills
- Communication
- Asset Management
- Operational Efficiency
- Loan Processing
- Teller Support
- Data analysis (SAP & Power BI)
- Computer literacy
- Customer Service
- Negotiation
- Credit risk evaluation
Additional Information
Work references
- Capitec bank:
Ref 1 - Lebogang Digashu (Branch manager) 072 898 7582
Ref 2 - Kelcy Pedro (Branch manager) 061 363 3013
- VW Silverlakes:
Ref 1 - Mercy Napo (Costing clerk) 012 423 200
To be completed (Pending) Certificates
- Attending German A1 classes
- MVV visa collection at embassy
LICENCE
Drivers license: C1
Timeline
Banking Consultant - (Promotion)
Capitec Bank
11.2018 - 05.2024
Bank Better Champion - (Junior/internship Role)
Capitec Bank
08.2018 - 11.2019
Car Sales Spotter
VW Silverlakes
06.2018 - 07.2019
High School Diploma -
Boksburg High School
01.2008 - 12.2011
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