Katleho Prudance Mantsho
Cape Town
Summary
Dynamic customer service professional with a proven track record at MBV Group, excelling in performance management and customer relationship building. Skilled in data entry and document organization, I consistently surpassed sales targets while enhancing client satisfaction through effective problem-solving and communication. Committed to delivering exceptional service and operational efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
MBV Group
Cape Town
01.2025 - 08.2025
- Assessed and processed loan applications, ensuring alignment with company policies and credit risk guidelines.
- Conducted thorough credit checks, assessments, and document verifications to maintain low default rates.
- Built and maintained strong customer relationships through professional service, financial education, and after-sales support.
- Consistently exceeded monthly sales and disbursement targets, contributing to branch and regional performance growth.
- Collaborated with internal teams (credit, collections, compliance) to streamline application processes and enhance customer experience.
- Maintained accurate records and compliance with regulatory requirements.
- Processed orders and managed customer account updates efficiently.
- Resolved customer complaints through effective problem-solving techniques.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery strategies.
- Educated customers on product features and benefits to improve satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
Clinic assistant volunteer
Sunrise park clinic
06.2024 - 10.2024
- Helped clinic staff with basic HR tasks like organizing files and managing documents.
- Gained experience in teamwork and communication in a clinic setting.
- Welcomed new volunteers and helped them understand basic rules and routines.
- Observed how staff recruitment and management are handled.
- Participated in small team meetings and shared ideas when asked.
- Learned how to handle sensitive information with care and confidentiality.
- Assisted healthcare providers with patient intake and appointment scheduling.
- Managed patient records using electronic health record systems effectively.
- Coordinated communication between patients and clinic staff to ensure smooth operations.
- Prepared examination rooms and maintained cleanliness throughout the clinic.
- Supported patients by answering questions and providing information about services.
- Handled inventory management for medical supplies and office materials efficiently.
- Collaborated with team members to improve patient flow and service delivery.
- Scheduled follow-up appointments and reminded patients of upcoming visits regularly.
- Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
- Restocked supplies in examination rooms and team stations to support clinic operations.
- Verified patient billing information, processed patient accounts and maintained records and documentation.
- Directed and escorted patients to treatment areas per appointment plans.
- Answered phones promptly and responded to inquiries from patients, providers and staff members.
Education
HigherNational Diploma - Human Resources Management and Services
Gauteng City College
Cape Town11-2026
High School Diploma -
Sunrise View Secondary School
North West, Rustenburg11.2024
Skills
- Performance management
- Microsoft Outlook
- Compensation and benefits
- Human resources management
- Customer service
- Data entry
- Document organization
- Patient coordination
- Record management
- Office equipment proficiency
Languages
English
First Language
References
References available upon request.
Timeline
Customer Service Representative
MBV Group
01.2025 - 08.2025
Clinic assistant volunteer
Sunrise park clinic
06.2024 - 10.2024
HigherNational Diploma - Human Resources Management and Services
Gauteng City College
High School Diploma -
Sunrise View Secondary School