Learning About Hospitality Industry
Katleho Ntho
Bar Manager
Johannesburg,GP
Summary
Dynamic Bar Manager excelling in customer satisfaction, conflict resolution, and team leadership. Proven ability to optimize inventory management and enhance guest engagement through innovative promotions.
Results-driven bar management professional with expertise in training and mentoring staff. Strong skills in bar management and inventory control have led to increased operational efficiency and customer loyalty. Committed to delivering exceptional service and fostering a positive team environment.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Bar Manager
Nonnas Riviera Rosebank
11.2025 - Current
- Managed daily bar operations, ensuring efficient service and customer satisfaction.
- Trained staff on cocktail preparation, menu offerings, and customer service standards.
- Developed and maintained inventory control systems to optimize stock levels.
- Implemented promotional events to enhance guest engagement and increase sales.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Monitored compliance with health and safety regulations throughout the bar area.
- Assisted in budgeting and cost management for bar operations to maximize profitability.
Head Mixologist
Thirst Bar Academy
06.2020 - 10.2025
- Developed innovative cocktail recipes to enhance customer experience and boost sales.
- Led a team of mixologists in delivering high-quality service during peak hours.
- Trained staff on advanced bartending techniques and cocktail presentation standards.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Implemented seasonal menu changes based on customer feedback and market trends.
- Conducted regular workshops to elevate staff skills and maintain industry knowledge.
- Collaborated with suppliers to source premium ingredients for unique drink offerings.
- Analyzed customer preferences to refine beverage selection and increase satisfaction rates.
Education
High School Diploma -
Teto High School
Free State,Welkom 04.2001 -
Skills
Customer service
Team leadership
Problem-solving
Staff training
Training and mentoring
Beverage safety management
Bar management
Inventory management
Shift management
Conflict resolution
Customer relationship building
Accomplishments
- Saved company R15 000 per month in inventory costs by finding new alcohol vendors.
- Increased revenue 15% by implementing unique promotions.
- Improved team productivity with morale-boosting incentives.
Certification
Mixology Under Diageo Bar Academy
Interests
Timeline
Bar Manager
Nonnas Riviera Rosebank
11.2025 - Current
Head Mixologist
Thirst Bar Academy
06.2020 - 10.2025
High School Diploma -
Teto High School
04.2001 -
Dejaying
Im a Music Lover because I find it Theraputic To Ease stress from the stressful World that we live in.