Katleho Enock Mojela
Randburg
Summary
Ecommerce store manager for Rusell Hobbs, Bestway, Oztrail and 3DStore. As a dedicated eCommerce professional and key account manager, I've consistently demonstrated a commitment to achieving and surpassing company goals through the implementation of structured and organized practices. My experience encompasses a broad spectrum of online retail, from meticulous inventory management and strategic digital marketing to proactive customer engagement and insightful data analytics. By effectively integrating these diverse skill sets, I've consistently streamlined operational processes and optimized workflows, resulting in projects consistently delivered on time and within budget. This dedication to efficiency and results-driven performance has been a cornerstone of my success in the dynamic world of eCommerce.
Furthermore, thriving under pressure is one of my core strengths. The fast-paced nature of eCommerce demands quick thinking and adaptability, and I excel in high-stakes scenarios. I leverage my strong problem-solving skills to navigate challenges effectively, turning potential obstacles into valuable opportunities for growth. This ability to remain calm and focused while under pressure allows me to consistently deliver exceptional results, even in the most demanding environments. My proactive and solution-oriented approach is a valuable asset in the ever-evolving landscape of online retail.
Overview
7
7
years of professional experience
Work History
Ecommerce Store Manager
Fuzz Digital Marketing Agency
03.2024 - Current
- Compile Marketing brief for creative team and Paid Media to drive sales on the ecommerce stores.
- Use dashboards and Analytics to present strategies for growth.
- Consistently monitor sites and recommend updates and plug-ins to increase customer engagements and drive traffic to Software development team.
- Ensure Sales Target is reached monthly on each store.
- Maintain relationships with supplier for better support in Marketing and pricing.
- Manage customer issues, ensure product deliveries are on time and done correctly.
- Devised sales plans and inventory plans for customers by product.
- Assessed and forecasted brand sales projections.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Ecommerce Warehouse Coordinator
Timberland Clothing South Africa
05.2023 - 10.2023
- Managing Orders on Shopify and Takealot Marketplace.
- Helped streamline workflows from e-store, to vendor, to end client and to buyer.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Implemented marketing campaigns to increase customer engagement and sales.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Tested website features and functionality for optimal performance.
- Analyzed customer feedback to identify areas of improvement in online shopping experience
Key Account Manager for Takealot/Makro Account
PG Lifestyle Solutions
02.2021 - 04.2023
- Managed Takealot and Makro Marketplace Sales Platform.
- Responsible for Product listings,pricing,stock procurement, dispatch and reverse logistics.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Manage relationships with suppliers.
Distribution Centre Supervisor
Yes Telecommunication SA
06.2018 - 01.2021
- Manage Sales and Customer support n Yes Telecommunications website.
- Manage customer Orders and dispatch for Takealot Marketplace.
- Managed the logistics of stock procurement, wholesale orders and overall orders dispatch.
- Managed both inbound and outbound deliveries to verify orders were picked and shipped on time or swiftly and correctly placed into inventory.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
Education
Contact Centre Operations
Oxbridge Aademy
11.2018
Mechanical Engineering
Krugersdorp Western College
11.2014
High School Diploma -
Town View High School
12.2010
Advanced Certificate - Advanced Digital Marketing
Digital School of Marketing
Online12-2025
Skills
- Magento
- Shopify Front end and Back end
- Wordpress
- Project Management
- Customer service management
- Demand forecasting
- Training and mentoring
- Research methods
- Relationship Building
- Google Analytics
- Online Advertising
- Shipping coordination
Contact
Randburg, ZA 2032
Education
Krugersdorp, South Africa,Krugersdorp, South Africa,Cape Town, South Africa
Timeline
Ecommerce Store Manager
Fuzz Digital Marketing Agency
03.2024 - Current
Ecommerce Warehouse Coordinator
Timberland Clothing South Africa
05.2023 - 10.2023
Key Account Manager for Takealot/Makro Account
PG Lifestyle Solutions
02.2021 - 04.2023
Distribution Centre Supervisor
Yes Telecommunication SA
06.2018 - 01.2021
Mechanical Engineering
Krugersdorp Western College
High School Diploma -
Town View High School
Contact Centre Operations
Oxbridge Aademy
Advanced Certificate - Advanced Digital Marketing
Digital School of Marketing
Similar Profiles
SWATI BHADANESWATI BHADANE
Digital Marketing Executive at REVIGRO MARKETING (Digital Marketing Agency)Digital Marketing Executive at REVIGRO MARKETING (Digital Marketing Agency)
Rakhymzhan KuanyshRakhymzhan Kuanysh
Intern Frontend Developer (remote) at Digital Connection - Digital marketing agencyIntern Frontend Developer (remote) at Digital Connection - Digital marketing agency
Noelle TaylorNoelle Taylor
General Manager, Marketing at Digital Tank Marketing AgencyGeneral Manager, Marketing at Digital Tank Marketing Agency