Katleho Mojela
Randburg,GP
Summary
As a dedicated eCommerce professional, I have built a robust track record of meeting and exceeding company goals through the implementation of consistent and organized practices. My experience spans various facets of online retail, including inventory management, digital marketing, customer engagement, and data analytics. By leveraging these skills, I have been able to streamline operations and optimize workflow, ensuring that projects are completed on time and within budget.
Working under pressure is one of my key strengths. In the fast-paced world of eCommerce, timely decision-making and adaptability are crucial. I thrive in high-stakes environments where I can utilize my problem-solving abilities to navigate challenges and turn potential obstacles into opportunities for growth.
Overview
6
6
years of professional experience
Work History
Ecommerce Sales And Support
Fuzz Digital
03.2024 - Current
- Manage Takealot Marketplace Sales and product information.
- Manage Sales and customer service on the below ecommerce stores: 3Dstore,Oztrailstore,Bestway,Rapoo,Rusell Hobbs.
- Compile Marketing brief for creative team ad Paid Media to drive sales on the ecommerce stores.
- Use dashboards and Analytics to present strategies for growth.
- Consistently monitor sites and recommend updates and plug-ins to increase customer engagements and drive traffic to Software development team.
- Ensure Sales Target is reached monthly on each store.
- Maintain relationships with supplier for better support in Marketing and pricing.
- Manage customer issues, ensure product deliveries are on time and done correctly.
- Devised sales plans and inventory plans for customers by product.
- Assessed and forecasted brand sales projections.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Ecommerce Coordinator
Timberland
05.2023 - 10.2023
- Managing Orders on Shopify and Takealot Marketplace.
- Helped streamline workflows from e-store, to vendor, to end client and to buyer.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Implemented marketing campaigns to increase customer engagement and sales.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Tested website features and functionality for optimal performance.
- Analyzed customer feedback to identify areas of improvement in online shopping experience
Ecommerce Online Sales Administrator
PG Lifestyle Solutions
02.2021 - 04.2023
- Managed Takealot and Makro Marketplace Sales Platform.
- Responsible for Product listings,pricing,stock procurement, dispatch and reverse logistics.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Distribution Centre Supervisor
Yes Telecommunication SA
06.2018 - 01.2021
- Manage Sales and Customer support n Yes Telecommunications website.
- Manage customer Orders and dispatch for Takealot Marketplace.
- Managed the logistics of stock procurement, wholesale orders and overall orders dispatch.
- Managed both inbound and outbound deliveries to verify orders were picked and shipped on time or swiftly and correctly placed into inventory.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
Education
Contact Centre Operations
Oxbridge Aademy
Cape Town, South Africa11.2018
Mechanical Engineering
Krugersdorp Western College
Krugersdorp, South Africa11.2014
High School Diploma -
Town View High School
Krugersdorp, South Africa12.2010
Skills
- Magento (Woocommerce)
- Shopify
- Project Management
- Demand forecasting
- Research methods
- Relationship Building
- Google Analytics
- Online Advertising
- Shipping coordination
- Performance reporting
- Email campaigns
- Promotions planning
- Website Maintenance
- Payment Processing
- Customer Relationship Management
- Client Retention Strategies
- Stock management
- Sales Forecasting
- Pricing strategy
Timeline
Ecommerce Sales And Support
Fuzz Digital
03.2024 - Current
Ecommerce Coordinator
Timberland
05.2023 - 10.2023
Ecommerce Online Sales Administrator
PG Lifestyle Solutions
02.2021 - 04.2023
Distribution Centre Supervisor
Yes Telecommunication SA
06.2018 - 01.2021
Contact Centre Operations
Oxbridge Aademy
Mechanical Engineering
Krugersdorp Western College
High School Diploma -
Town View High School
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