Katleho Moatisana
Account management & retentions specialist
Johannesburg
Summary
Thorough Customer Retention Specialist with 1+ years of experience working in Customer service industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Customer Advisor
Concentrix
07.2024 - Current
- Participated in interactive training programs to expand knowledge of company products and policies.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via telephone and email platform to address customer needs and promote optimum outcomes.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
Account Management And Retention Specialist
Merchants- Comcast Xfinity
01.2023 - 06.2024
- Developed and implemented strategies to increase customer retention by 20% within the first year of employment
- Successfully managed a portfolio of 100+ accounts, consistently exceeding revenue targets by 15% on a quarterly basis
- Conducted regular business reviews with key clients, identifying opportunities for upselling and cross-selling additional services
- Resolved complex customer issues and complaints, ensuring a high level of customer satisfaction and retention
Ride Operator
Gold Reef City
01.2022 - 01.2023
- Operating the attraction equipment, including loading and unloading passengers, operating the ride, monitoring safety equipment, and communicating with guests
- Keep the venue clean and presentable
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Monitored passengers and ride operations and enforced safety regulations.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
3D Animation Learnership
Astral Studios
1 2021 - 1 2022
- 3d and 2d animation and finding assets
- Creating environments
- Making assets production ready
- Texturing and Rendering
- Lighting
- Animating logos
Education
3d and 2d animation
Astral Studios
01.2021 - 01.2022
3d Animation degree - undefined
Stadio
01.2020 - 01.2021
Grade 12 - undefined
Sir Pierre van reyneveld
Skills
Excellent Communication
Interpersonal Skills
Client Service and Time Management
Multitasking
Analytical and Logical Reasoning
Leadership and Management
Computer Literacy
Microsoft Office
Teamwork and Collaboration
Persuasion techniques
Problem-solving abilities
References
- Kopano (Concentrix)
-0790827897
- Bongani (Merchants)
-0812807163
- Bobo (Gold Reef City)
-0782762317
- Mike ( Astral Studios)
-0826588855
Timeline
Customer Advisor
Concentrix
07.2024 - Current
Account Management And Retention Specialist
Merchants- Comcast Xfinity
01.2023 - 06.2024
Ride Operator
Gold Reef City
01.2022 - 01.2023
3d and 2d animation
Astral Studios
01.2021 - 01.2022
3d Animation degree - undefined
Stadio
01.2020 - 01.2021
Grade 12 - undefined
Sir Pierre van reyneveld
3D Animation Learnership
Astral Studios
1 2021 - 1 2022