Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Edgar Machethe

IT Infrastructure & Support Engineer
Johannesburg

Summary

IT Support Engineer / On-Site(Remote) administering Microsoft 365, Azure, and Entra ID across identity, security, and end-user support. Administer Intune, Exchange Online, PIM, and Conditional Access operations while resolving infrastructure issues across Windows Server, Hyper-V, Patch Management, FortiGate, DNS, DHCP, VPN, and LAN/WAN environments. Strengthens service reliability through PowerShell automation, MSP tooling, SLA-focused incident handling, and Microsoft 365 cybersecurity training.

Overview

3
Certifications
8
years of professional experience

Work History

LAN Logix
Rivonia

Senior IT Support Engineer / On-Site Supervisor
02.2024 - Current

Job overview

  • Administer Microsoft 365, Azure, Entra ID, Intune, SharePoint, Exchange Online, Teams and Privileged Identity Management (PIM).
  • Manage Conditional Access, MFA, licensing, permissions, SentinelOne, Datto EDR security solutions.
  • Maintain Windows Servers and Hyper-V environments using PowerShell automation, patch management and backup strategies.
  • Configure and support FortiGate firewalls; troubleshoot DNS, DHCP, VPN, LAN/WAN and broader infrastructure issues.
  • Provide technical assistance and support to end-users regarding computer systems, hardware and software; respond to helpdesk tickets in a timely manner.
  • Install, configure and maintain computer systems, networks, printers and related devices; perform routine updates, patches and backups.
  • Manage onboarding/offboarding processes, access governance, password resets, account setups and permissions.
  • Deliver Microsoft 365 and cybersecurity awareness training; create and maintain IT documentation and user guides.
  • Utilize Datto RMM, Autotask and IT Glue within an MSP environment; ensure SLA compliance and effective incident resolution.

Digital Planet
Woodmead

IT Administrator (Level 2)
01.2021 - 01.2024

Job overview

  • Assisted with Azure migration projects from on-premises Active Directory environments to Microsoft cloud platforms.
  • Managed Microsoft 365, Entra ID, DNS, MFA, SSO solutions, SharePoint Online, Teams and Intune environments.
  • Supported Acumatica ERP and CRM integrations; assisted with ISO 9001 documentation and POPIA compliance.
  • Provided technical support to end-users for hardware, software, password resets, account setups and access permissions; resolved helpdesk tickets efficiently.
  • Installed, configured and maintained systems, networks and devices; performed routine maintenance, system updates, patches and Hyper-V backups.
  • Supported security measures including FortiGate firewalls, Darktrace network detection and EDR solutions to safeguard data and systems.
  • Managed software installations, licensing compliance, hardware inventory, diagnostics and vendor collaboration for procurement and warranty support.
  • Troubleshot network connectivity issues, monitored performance and implemented optimizations; ensured SLA compliance and effective incident resolution.
  • Created and maintained documentation for IT systems and procedures; delivered user training on IT best practices.

Midrand Primary School
Midrand

IT Technician
01.2020 - 01.2021

Job overview

  • Provided comprehensive IT infrastructure support, system administration, network support, asset management and VoIP services.
  • Delivered technical assistance to end-users regarding computer systems, hardware and software; responded to inquiries and helpdesk tickets promptly.
  • Troubleshot hardware and software issues, assisted with password resets, account setups and access permissions.
  • Installed, configured and maintained computer systems, networks, printers and related devices; performed routine updates, patches and Hyper-V backups.
  • Managed software deployments, licensing, hardware inventory documentation and collaborated with vendors for procurement and warranty support.
  • Troubleshot network connectivity issues and monitored performance; supported FortiGate firewall configurations and security protocols.
  • Implemented security policies and procedures, including EDR solutions and Darktrace monitoring; responded to security incidents to mitigate risks.
  • Created and maintained documentation for IT systems and user guides; provided training to end-users on IT-related topics and best practices.

Gijima Technologies
Midrand

IT Support Help Desk Technician (Intern)
01.2019 - 01.2020

Job overview

  • Provided first-line technical support, Active Directory administration and Microsoft 365 support.
  • Managed ticket lifecycle and SLA-driven incident handling for end-users across hardware, software and access issues.

Education

Tshwane University of Technology
Pretoria

National Diploma from Information Technology (Computer Networks & Support)
01-2019

Motsheudi High School
Limpopo

Grade 12 (Matric)
01-2013

Skills

Microsoft 365 administration

Intune & Endpoint Management

Azure Cloud Migrations

Windows Server & Hyper-V

PowerShell Automation

Access provisioning

Conditional access management

Privilege management

Account lifecycle management

Identity security administration

Service desk escalation management

Incident resolution

IT documentation

User training

Certification

Microsoft Certified: Azure Security Engineer Associate (AZ-500)

Timeline

Senior IT Support Engineer / On-Site Supervisor

LAN Logix
02.2024 - Current

IT Administrator (Level 2)

Digital Planet
01.2021 - 01.2024

IT Technician

Midrand Primary School
01.2020 - 01.2021

IT Support Help Desk Technician (Intern)

Gijima Technologies
01.2019 - 01.2020

Tshwane University of Technology

National Diploma from Information Technology (Computer Networks & Support)

Motsheudi High School

Grade 12 (Matric)
Edgar MachetheIT Infrastructure & Support Engineer