KATLEGOP. MAMABOLO
Retentions Agent
Atteridgeville, Pretoria
Summary
I am a motivated, hardworking individual who believes that tasks are met through hardwork and dedication. I am a vibrant people’s person with good communication and writing skills. I am able to bring an adequate amount of vibrancy and proficiency in a work place with being proactive and open to new challenges at all times. I aim to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the organization. Willing to serve extra hours respectively.
Overview
8
8
years of professional experience
Work History
Customer Relations Advisor
Outsurance Shared Services
01.2019 - Current
- The duties and responsibilities I undertake are underlined hereunder :
- Providing exceptional customer service
- Providing information about the policies to clients and renewing them
- Maintaining an in-depth knowledge of our services in order to provide suitable recommendations to customers as needed
- Addressing clients concerns and inquiries as well as resolving complaints appropriately
- Answering phone calls and routing them where necessary
Debt Collector
Shrives Law Firm
08.2018 - 12.2018
- Identifying deviations from predetermined payment plans
- Calling and emailing defaulters to restate their dues
- Negotiating newly-adjusted payment plans
- Monitoring defaulters' repayments to stop recurrent non-compliance
- Instituting suitable, timely legal action, if needed
Junior Therapist
Clara Waldo Beauty
06.2016 - 10.2017
- Providing facial and body hair removal treatments
- Performing various massage techniques on clients’ face, hands, feet, and back
- Explaining all treatment procedures to clients
- Providing manicures and pedicures
- Teacher Record
Education
120Hr TEFL Certificate - undefined
University of South Africa
Further Education and Training Certificates - undefined
Tshwane North TVET College
Beauty and Nail Technology - undefined
National Senior Certificate - undefined
Bokgoni Technical Secondary School
English Literacy - English Language And Literature
Mancosa
04.2024
National Certificate: Contact Centre And Business - Insurance
Training Force
02.2024
Higher Certificate In Law - Law (Pre-Law)
University Of South Africa
10.2017
Skills
CRM Software
Complaint Handling
Assertiveness
Sales proficiency
Customer Relations
Account Management
Proficient in [Software]
Training programs
Schedule Management
Training and mentoring
Regulatory Compliance
Quality Control
Call Documentation
Direct Sales
Customer Service
Order Processing
Promotional support
Customer service excellence
Excellent Communication
Problem-solving aptitude
Call Metrics
Estimating
Conflict Mediation
Professional Demeanor
Customer Relationship Management
Timeline
Customer Relations Advisor
Outsurance Shared Services
01.2019 - Current
Debt Collector
Shrives Law Firm
08.2018 - 12.2018
Junior Therapist
Clara Waldo Beauty
06.2016 - 10.2017
120Hr TEFL Certificate - undefined
University of South Africa
Further Education and Training Certificates - undefined
Tshwane North TVET College
Beauty and Nail Technology - undefined
National Senior Certificate - undefined
Bokgoni Technical Secondary School
English Literacy - English Language And Literature
Mancosa
National Certificate: Contact Centre And Business - Insurance
Training Force
Higher Certificate In Law - Law (Pre-Law)
University Of South Africa