Education
Katlego Jermina Nkuna
Communication Philanthropist
Polokwane,LP
Summary
Dynamic and detail-oriented professional with a proven ability to follow verbal and written instructions effectively. Known for exercising sound judgement, adaptability, and creativity in response to evolving situations. Strong communication skills to facilitate clear and concise decisions, interactions, fostering collaboration and understanding in diverse environments. Committed to delivering high-quality results while maintaining sensitivity to the needs of others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Trainee Manager
Outdoor Warehouse
04.2023 - Current
- Advise customers accurately and honestly about products sold in the store - Perform all sales and cashier duties.
- Handle cash at cash register and ensure correct receiving and cash management are in place.
- Ensure that all sales staff are effectively trained with regards to basic security requirements and the minimisation of stock losses through customer service and floor coverage.
- Maintain general health, safety and company merchandising procedures.
- Engaged in problem-solving activities with staff to develop critical thinking skills, enhancing team resilience.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies and sales generation.
- Improved customer satisfaction by promptly addressing requests, inquiries and concerns, leveraging learned product knowledge.
Sales Consultant
Kingsley Health
09.2021 - 10.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Display merchandise according to company standards
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Completing daily administrative duties
- Maintain general health, safety and housekeeping standards.
- Resolve problems, improve operations and provide exceptional services.
Merchandiser
Coca-Cola Beverages South Africa (CCBSA)
05.2019 - 03.2021
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Reduced out-of-stock instances by conducting regular stock audits, adjusting inventory counts, and communicating discrepancies to management.
- Stockroom management.
- Inspected merchandise for quality and arranged proper display location on floor.
- Maintain general health, safety and housekeeping standards.
- Updated pricing and signage to complete product displays and educate customers.
Sales Representative
CD Vision Marketing
02.2018 - 08.2018
- Assisting customers within the store
- Introduce and assist customers with online purchase and opening in-store credit accounts.
- Completing daily administrative duties
- Maintain general health, safety and housekeeping standards.
- Resolve problems, improve operations and provide exceptional services.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Bachelor of Arts - Communications Studies
University of Limpopo
04-2018
Certificate - Computer Literacy
University of Limpopo
04-2018
Grade12 -
Mmaphuti Secondary School
12-2014
Skills
Effective verbal and written communication
Proficient in computer applications
Collaborative and reliable team member
Data aggregation and documentation
Integrated marketing
Event and multiple priorities management
Community outreach and stakeholder communication
Customer service and client satisfaction
Valid Driver's license
Professionalism and organization skills
Additional Information
Deputy secretary of Board of an NPO named, Maraba Revivng Hope Multi- purpose Centre at Ga- Maraba village.
Certification
Marketing NQF 4
Interests
Community development
Timeline
Marketing NQF 4
04-2024
Trainee Manager
Outdoor Warehouse
04.2023 - Current
Sales Consultant
Kingsley Health
09.2021 - 10.2022
Merchandiser
Coca-Cola Beverages South Africa (CCBSA)
05.2019 - 03.2021
Sales Representative
CD Vision Marketing
02.2018 - 08.2018
Certificate - Computer Literacy
University of Limpopo
Bachelor of Arts - Communications Studies
University of Limpopo
Grade12 -
Mmaphuti Secondary School
Activities and Awards
HIV/ AIDS Peer Educator, Gender Based Violence for Lay Counsellor Course, HIV Testing Services, Food and Beverage Waiter Training Course, Job Preparedness Training