Katlego Daphney Setshedi
Midrand
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Programme Associate
UN WFP - Africa Risk Capacity (ARC)
08.2023 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Supported planning and coordination of the Eastern Southern African Region and Gender program and associated activities.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Strengthened communication between team members, government coordinators, stakeholders, and member states by establishing clear channels for information sharing.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Prepared clearly written and formatted documents and reports.
- Fostered collaborative environment by facilitating team meetings that encouraged open dialogue and shared problem-solving.
- Coordinated volunteer schedules and assignments, ensuring adequate support for program activities.
- Enhanced program visibility by coordinating and executing marketing campaigns across multiple platforms.
- Monitored program budgets to track expenses and highlight areas for financial optimization.
- Implemented new registration system for program events, resulting in smoother participant sign-up processes.
- Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
- Developed comprehensive resource materials for program participants, leading to better program understanding and compliance.
- Collaborated with external partners to expand program reach and impact.
- Assisted in development of strategic plans, aligning program goals with organizational objectives.
- Strengthened relationships with stakeholders through regular, effective communication and timely updates on program progress.
- Scheduled and managed logistics for over 50 workshops, leading to increase in participant engagement.
- Negotiated with vendors to secure cost-effective services for program events, maximizing budget efficiency.
- Enhanced team productivity by organizing efficient filing systems and workflow procedures.
- Increased customer service success rates by quickly resolving issues.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
National Food Nutrition and Security Survey Project Coordinator
Human Science Resource Council
06.2021 - 07.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Kept corporate and client information confidential, adhering to data safety measures.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Enhanced project scope definition processes, resulting in clearer project objectives and expectations from outset.
- Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
- Increased stakeholder satisfaction by providing comprehensive weekly project updates and forecasts.
- Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
- Pioneered use of virtual collaboration tools, enabling remote teams to work more cohesively and maintain project timelines.
- Improved project visibility and stakeholder engagement with creation of interactive project dashboard.
- Streamlined procurement processes for project resources, cutting down on delays and fostering smoother project execution.
Environmental Training Officer
Wildlife and Environment Society of South Africa
08.2019 - 05.2021
- Identified training needs and planned classes accordingly.
- Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
- Developed and implemented effective lesson plans to cover necessary material.
- Evaluated participants progress and provided constructive feedback, promoting continuous learning and improvement.
- Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
- Developed strong relationships with department managers to align training initiatives with business goals and priorities.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Conducted regular assessments of existing training programs, making adjustments as necessary to maintain effectiveness and relevance.
- Incorporated real-world scenarios and case studies into lessons plans for increased contextual relevance.
- Optimized resource allocation for each training session based on participant needs analysis and budget allocated.
- Collaborated with subject matter experts to develop relevant training materials that addressed specific environmental challenges.
- Established and maintained quality management systems and standards.
- Built and maintained professional relationships with vendors and suppliers.
Quality Management Systems
Wildlife and Environmental Society of South Africa
03.2016 - 07.2019
- Led successful certification efforts for ISO 9001 Quality Management Systems compliance.
- Championed a culture of ongoing improvement within the organization, regularly reviewing and updating policies and procedures related to quality management systems.
- Conducted regular audits of internal processes to maintain compliance with quality management systems requirements.
- Spearheaded efforts to achieve ISO certification by developing comprehensive quality management systems.
- Assisted in the development of robust quality management systems for increased compliance and reduced deviations.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Created and maintained quality management systems to align with industry standards.
- Assisted in the implementation of quality management systems that led to improved overall operational efficiency and product quality.
- Achieved ISO 9001 certification, demonstrating commitment to quality management systems and processes.
Environmental Education Intern
South African National Biodiversity Institute
08.2014 - 12.2015
- Served as a positive role model by embodying eco-friendly habits and promoting environmentally conscious behaviors within the school community.
- Provided timely support for teachers in developing environmentally focused learning activities, ensuring seamless integration with existing curriculums.
- Facilitated hands-on learning experiences, such as gardening projects and recycling initiatives, fostering an appreciation for nature and sustainability among students.
- Supported the development of school-wide environmental programs for improved ecological awareness and sustainable practices.
- Incorporated local environmental issues into lesson plans, encouraging critical thinking and problem-solving skills in addressing real-world challenges.
- Developed strong relationships with community partners, securing resources and guest speakers for educational events.
- Assisted in development and maintenance of environmental management systems in accordance with ISO 14001.
Education
Masterʼs in Development Practice -
University of Pretoria
01.2022 - 05.2022
Registered Natural Scientist Candidate (SACNSP) - undefined
SACNSP
07.2021 - 05.2023
Project Management Concepts & Body of Knowledge (PMBOK) - undefined
University of South Africa
02.2017 - 05.2017
Bachelors of Science Honours Degree (Environmental Monitoring & Remote Sensing) - undefined
University of South Africa
01.2016 - 05.2018
Bachelors of Science - undefined
University of the Witwatersrand
01.2011 - 05.2014
Skills
Data Collection and Analysis
Strategic Planning
Development and workplace skills
Good acquisition of personal and vocational
Operations leadership
Training material development
Good communication (written and verbal)
Project Management & Implementation
Code 10 Driving License
Analytical Research
Stakeholder Engagement
Systems Development
Presentation and Facilitation
Data Management
Creative Thinking
Project Coordination, Planning and Implementation
Report Development and Writing
Program Support
Effective Communication
Client orientation and customer focus
Team Development
Resource mobilisation
Logistics Assistance
Training Coordination
Multiple Priorities Management
Accomplishments
- Miss Earth National Finalist 2019/20 amongst other 11 National Finalists
- Black Woman in Science Member - 2018/19
- WITS- APES BioSoc Fundraising Committee member - 2014
- CHIETA (Blade Nzimande) Bursary holder - 2014
- Royal Bafokeng Institute Bursary holder - 2011-2013
- Royal Bafokeng Grade 13 candidate - 2010
- HSRC - AISA : Africa Young Graduates and Scholars 17th Conference 2023
- HSRC- AISA : AFRI-Climate Systems, Just Transition and Finance 2023 Symposium coordinator - 2023
- UC-Berkeley-Hebrew University of Jerusalem Sustainable Development Finance Cours and fellowship - 2022
- HSRC-AISA : Interview Panel member - 2022
- Member of South African Council for Natural Scientific Professions (SACNASP) (Cer.Sci.Nat) - 2022/23
- Miss Earth South Africa National Finalist - 2019/20
- Black Women in Science Fellowship(2018/19) Alumni
Personal Information
- Place of Birth: Rustenburg, South Africa
- Date of Birth: 04/17/92
- Gender: Female
- Nationality: South African
References
- Mr Malusi Vatsha, 082 992 4270, malusi@bathunzi.biz, Delta Environmental Centre
- Dr Vuyo Mjimba, 066 0722 763, VMjimba@hsrc.ac.za, HSRC - AISA Acting Executive Coordinator & Senior Researcher
- Mrs Sarah Alcock, 0762139873, sarah@wessa.co.za, WESSA HR Manager (Previous employer)
- Mrs Ella Bella, 079 223 4933, ellabella@mweb.co.za, Miss Earth South Africa
- Mr William Nissel, 082 254 3365, wnissel@randwater.co.za, Rand water
- Mr Koffi Konin, +44 7432 841821, koffi.konin@wfp.org/koffi.konin@arc.int, UN - WFP - Africa Risk Capacity (ARC)
Timeline
Programme Associate
UN WFP - Africa Risk Capacity (ARC)
08.2023 - Current
Masterʼs in Development Practice -
University of Pretoria
01.2022 - 05.2022
Registered Natural Scientist Candidate (SACNSP) - undefined
SACNSP
07.2021 - 05.2023
National Food Nutrition and Security Survey Project Coordinator
Human Science Resource Council
06.2021 - 07.2023
Environmental Training Officer
Wildlife and Environment Society of South Africa
08.2019 - 05.2021
Project Management Concepts & Body of Knowledge (PMBOK) - undefined
University of South Africa
02.2017 - 05.2017
Quality Management Systems
Wildlife and Environmental Society of South Africa
03.2016 - 07.2019
Bachelors of Science Honours Degree (Environmental Monitoring & Remote Sensing) - undefined
University of South Africa
01.2016 - 05.2018
Environmental Education Intern
South African National Biodiversity Institute
08.2014 - 12.2015
Bachelors of Science - undefined
University of the Witwatersrand
01.2011 - 05.2014