Katlego Andipha Maphoto

Responded to employee inquiries to provide information regarding payroll deductions and related issues.

• Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
• Coordinated with HR personnel to verify accuracy and completeness of employee information.
• Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
• Calculated payroll deductions by accurately using SAGE 300 People and processed payroll to meet preset requirements.
• Managed employee records on database to maintain accuracy and updated information.
• Completed payroll accurately and timely to meet employee expectations.
• Generated reports to track employee time and attendance.

Contact Details : 011 581 5000 - Shiksha Singh

083 527 5368 - Teresa Brown

• Enhanced customer satisfaction by ensuring timely and accurate deliveries.
• Streamlined delivery processes for increased efficiency and reduced delivery times.
• Established strong relationships with clients, leading to repeat business and positive reviews.
• Provided excellent customer service during deliveries, answering questions about products and services as needed.
• Resolved customer issues promptly and professionally, maintaining a positive brand image.
• Utilized GPS technology effectively for accurate navigation, minimizing delays due to wrong turns or missed addresses.
• Engaged customers to discuss business needs and explore opportunities to increase sales.

• Remained calm and composed in tense situations involving angry or upset customers.
• Completed daily tasks accurately and on-time to support shop needs.
• Assisted customers in locating items, ensuring a positive shopping experience.
• Greeted customers entering store and offered assistance with requirements.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.

• Negotiated, prepared, and signed contracts with clients.
• Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
• Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
• Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.
• Introduced a delivery system to provide food and beverage deliveries to make productivity efficient and increase sales by a fair margin.