Katlego Tong
White River,Mpumalanga
Summary
Dynamic and adaptable professional with a strong foundation in customer service and team leadership. Demonstrates expertise in fashion and styling, coupled with a deep understanding of warranty services and loss prevention techniques. Skilled in selling to customer needs, security tagging, and point of sale systems, ensuring effective customer retention. Excellent communication skills and active listening abilities enhance peer leadership capabilities. Committed to flexible working shifts and adapting to shift changes, aiming to leverage these skills for continued growth in the retail industry.
Overview
1
1
year of post-secondary education
Work history
Store associate
Choice Clothing
Vryburg, North West
02.2025 - 04.2025
- Supported loss prevention measures to minimise shoplifting incidents.
- Performed daily opening and closing procedures punctually ensuring readiness of store for business.
- Handled returns and exchanges smoothly, maintaining high level of customer satisfaction.
- Worked during busy holiday seasons whilst maintaining high levels of customer service standards.
- Provided product information, improving the buying decision process of customers.
- Followed company policies strictly promoting a safe shopping environment.
- Helped in visual merchandising to create appealing store layout.
- Collaborated with team members for improved work efficiency and productivity.
- Maintained clean, organised store environment for enhanced shopping experience.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Guided customers to locate products or alternative items.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Education
Certificate of Higher Education - High School
Thuso Thebe High School
Vryburg, North West 01.2024 - 12.2024
Skills
- Warranty services understanding
- Peer leadership
- Selling to customer needs
- Security tagging
- Flexible working shifts understanding
- Flexible to shift changes
- Loss prevention techniques
- Customer retention
- Flexible
- Customer Service
- Active listening
- Excellent communication skills
- Effective communication
- Fashion and styling expertise
- Point of sale systems
- Team Leadership
Languages
English
Fluent
Accomplishments
I have the trophies from my high school for best learner since 2021 till 2024
references
Mam Moroana
Professional teacher
0735933129
Timeline
Store associate
Choice Clothing
02.2025 - 04.2025
Certificate of Higher Education - High School
Thuso Thebe High School
01.2024 - 12.2024
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