Summary
Work History
Education
Skills
Websites
Professional Overview
Languages
References Managers
Timeline
Generic

Katlego Samuel Mokoroane

Gauteng

Summary

I am Katlego Mokoroane a dedicated and ambitious IT professional with a passion for providing exceptional support and maintaining robust network infrastructure. With a solid foundation in IT support helpdesk and networking, coupled with a proactive approach to problem-solving, I am committed to delivering high-quality technical assistance and ensuring seamless operations. Possessing a keen insight for learning, I continuously seek to expand my skills and stay abreast of emerging technologies in the field. Eager to leverage my expertise and enthusiasm to contribute effectively as a technician in a dynamic IT environment. I am able to learn anything when given a chance to prove myself.

Work History

IT Technician

KCS IT Solutions PTY ltd
  • Technician
  • Networking
  • Problem-Solving
  • Helpdesk
  • Microsoft Word - Advanced
  • Microsoft Excel - Advanced
  • Microsoft Outlook - Advanced
  • Microsoft PowerPoint - Advanced
  • Microsoft Access - Advanced
  • Microsoft Project - Advanced
  • Microsoft Teams - Advanced
  • Microsoft Office 365 - Advanced
  • HARDWARE & SOFTWARE
  • Anydesk
  • Spiceworks Tickets
  • Connecting computer peripherals
  • Troubleshooting & solving issues
  • Software installation & configuration
  • Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
  • Set up new workstations for users with proper cables, equipment and software.
  • Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
  • Conducted tactical troubleshooting to identify faults.
  • Optimised system configurations to improve speed, efficiency, and reliability of IT operations.
  • Updated software for new functionality and improved security.
  • Supported maintenance, installation and upgrade of various operating systems including Windows and Linux.
  • Installed new hardware and software to meet system specifications and user needs.
  • Maintained and repaired peripheral equipment connected to laptops and desktops.
  • Provided timely and effective technical support to staff, offering solutions via phone, email, or in-person visits.

Cashier

Ackermans

Sales Assistant

Woolworths
  • ~ Replenisher

Education

Grade 12 -

Madiba Comprehensive School

CompTIA A+ -

Udemy

Skills

  • Helpdesk
  • Technician
  • Networking
  • Team player
  • Problem-solving
  • Computer literacy
  • Technical support
  • Network troubleshooting
  • Software installation
  • System configuration
  • Equipment maintenance
  • Customer relationship management
  • Team leadership
  • Helpdesk operations
  • Problem solving
  • Desktop Support
  • Communication skills
  • Ticketing Systems
  • Adaptive troubleshooting
  • Process optimization
  • IT help desk services
  • Software installation and configuration
  • Operating systems knowledge
  • Hardware repair and upgrades

Websites

Professional Overview

I am Katlego Mokoroane a dedicated and ambitious IT professional with a passion for providing exceptional support and maintaining robust network infrastructure. With a solid foundation in IT support helpdesk and networking, coupled with a proactive approach to problem-solving, I am committed to delivering high-quality technical assistance and ensuring seamless operations. Possessing a keen insight for learning, I continuously seek to expand my skills and stay abreast of emerging technologies in the field. Eager to leverage my expertise and enthusiasm to contribute effectively as a technician in a dynamic IT environment. I am able to learn anything when given a chance to prove myself.

Languages

English
Proficient
C2

References Managers

  • KCSIT Solutions PTY LTD

MUYAKA MWALE(System Administrator)

+27 64 837 6370

Woolworths

011 668 9040

Ackerman

Tebogo -011 665 2917

Timeline

IT Technician

KCS IT Solutions PTY ltd

Cashier

Ackermans

Sales Assistant

Woolworths

Grade 12 -

Madiba Comprehensive School

CompTIA A+ -

Udemy

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Katlego Samuel Mokoroane