Katlego Phalatse

-Provide exceptional customer service to clients, offering personalized styling and product expertise.

-Achieving and exceed sales targets through effective sales techniques and client relationships.

-Conduct client consultations, understanding individual need and preferences.

-Stay up-to-date with industry trends,brand developments, and competitor activity.

-Develop and maintain relationships with brand representatives sand external stakeholders.

-Sales data analysis and reporting.

-Managing sales database and CRM systems.

-Coordinating sales events and training session.

-Assisting with product launches with brands such a Panerai & Piaget.

-Maintaining relationships with partners.

-Processing sales orders,invoices and payments.

-Assisting with visual merchandising and boutique displays.

-Providing exceptional customer service.

-Staying up-to-date with product knowledge and bran developments.

-Collaborating with cross-functional teams.

Within the same umbrella, I progressed to Sales & Client Service Coordinator. This role allowed me to utilize administrative expertise to drive sales growth and deliver exceptional client experience,leveraging skills in data analysis,customer service and sales support to succeed in a luxury environment.

Provided exceptional, personalized service to discerning clients,building strong relationships and driving sales growth through:

-Expert knowledge on high-end jewelry, timepieces and accessories.

-Tailored styling and product recommendations.

-Discreet,personalized communication and after-sales support.

-Effective management of client data and relationships.

-Constant achievement of sales targets and business objectives.

-Personalized consultations and bespoke styling.

-Building strong relationships with brides to be.

-Understanding and meeting individual needs and preferences.

-Consistent achievement of sales targets and business objectives.