Katlego Pertunia Kale
Marketing Administration
3788 Sipho Hashei Street Roodepoort Tshepisong Phase 2
Summary
To work for a company that will utilize my ability to work with people where my creative thoughts could be at work. My outgoing personality and thirst of learning more always push me into working hard and contribute more to the company.
Overview
14
14
years of professional experience
Work History
Call center agent/ Admin Clerk
Funrite Insurance administrators
11.2014 - 07.2021
- Answer incoming calls and Handling customer complaints
- Manage inbound and/or outbound calls and communications
- Follow various communication scripts when speaking to a customer
- Handle customer engagement
- Identify customer needs, answer questions and solve problems
- Upsell products and services when possible
- Build sustainable customer relationships
- Organize all conversation records
- Build product knowledge
- Improve performance and set targets
- Answering customer questions, providing information, taking and processing orders and addressing complaints
- Answering phone calls and calling customers and vendors to follow up on appointments and deliveries
- Compiling, maintaining and updating company records
- Managing office inventory and working with vendors to ensure the regular supply of office materials
- Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies
- Compiling and maintaining records of office business transactions
- Training, onboarding and supervising junior clerks
- Operating office equipment including printers, copiers, fax machines and multimedia instruments
Auditor
Professional Mobile Mapping
01.2008 - 01.2020
Customer Consultant
Edgars
11.2013 - 11.2014
- Communicating through online instant messaging platforms
- Collaborating with other departments
- Effective handling of customer complaints in order to de-escalate in customer and to prevent issues from escalating further
- Providing product or service information
- Managing customer expectations
- Adhering to company policies and procedures
Technician
Lesira Trading
01.2011 - 02.2012
- Perform basic installation, maintenance, and repair of water Service Systems and meters
- Perform skilled installation, servicing, repair of meters
- Operate motor vehicles and power-driven equipment used in water service work
- Operate District vehicles in field installations and maintenance work
Education
No Degree - Office Administration
Southwest Gauteng College
Dobsonville Campus 04.2001 -
No Degree -
04.2001 -
Skills
- Computer literacy
- Customer Satisfaction
- Attention to detail
- Sense of urgency
- Leadership
- Good Communicator
- Team Player
- Active Listening
- Time Management
- Problem solving
- Customer service
Timeline
Call center agent/ Admin Clerk
Funrite Insurance administrators
11.2014 - 07.2021
Customer Consultant
Edgars
11.2013 - 11.2014
Technician
Lesira Trading
01.2011 - 02.2012
Auditor
Professional Mobile Mapping
01.2008 - 01.2020
No Degree - Office Administration
Southwest Gauteng College
04.2001 -
No Degree -
04.2001 -
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