Hi, I’m
KATLEGO PAULINA MAILOLA
Dennilton
Summary
Extensive work experience providing deep understanding of vital importance of well-functioning organization. Firm belief that cohesive team is cornerstone of productivity. Well-versed in five key behaviors contributing to team cohesion: trust, conflict resolution, accountability, commitment, and achieving results. Leveraging expertise in these areas to make significant impact in role once given opportunity.
Overview
14
years of professional experience
Work History
Capitec Bank
Branch Manager
10.2018 - Current
Job overview
- Responsible for building a healthy, high-performance team through the relevant, approved Business and People Plan for Operations
- Build a healthy branch and cohesive team
- Drive value added performance management-identifying performance gaps or opportunities and ensuring that the necessary actions are implemented (e.g
- Coaching conversation, shoulder-to-shoulder training, etc
- Implement effective learning and career development
- Continuously reviewing and assessing team learning and development needs, taking responsibility for ensuring all team members receive continuous on-the-job training, coaching, shoulder to shoulder and regular performance feedback
- Encouraging and motivating team members to take ownership of their own development by formulating their Personal Development Plans (PDPs) and supporting them in implementing their respective action plans
- Facilitating, guiding and assisting team with career aspirations/conversations and provide mentoring and coaching to support individual career planning and team succession planning
- Checking progress of employees on Learnerships and allocate time for assignment submission
- Ensuring all new employees are made to feel welcome and receive quality onboarding support in line with relevant onboarding guidelines
- Monitor the progress of new Service Consultants (SCs) on their structured 18 month development path linked to the remuneration structure and provides feedback quarterly
- Ensure every effort is made to align to the development path to ensure Service Consultants don't fall behind on increases
- Ensure Disciplinary Processes are applied fairly and equitably in accordance with Disciplinary code
Capitec Bank
Assistant Branch Manager
07.2015 - 10.2016
Capitec Bank
Service Consultant
10.2012 - 07.2015
Job overview
- Discussed options with clients and determined appropriate plans.
- Wrote service orders and updated schedules.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Foschini Group
06.2011 - 10.2012
Job overview
- Selling Beauty products
- Client service
- After Sales
Education
StadioMafikeng
Advanced Diploma In Management from Management
UNISA
Post Graduate Certificates from Education
01.2014
Tshwane University of Technology
N Diploma from Human Resource management
01.2009
Ikusasa Comprehensive School
Matriculated
01.2005
Skills
- Communications Skills
- Decision making skills
- Planning, organizing and coordination skills
- Interpersonal & Relationship management
- Commercial Thinking Skills
- Problem solving
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Performance management, personal development
- Onboarding of new employees
Languages
English
Zulu
Sepedi
Ndebele
Vehicle
Own
Personal Information
- ID Number: 8902270958084
- Number of Children: 3
- Health Status: Excellent
- Date of Birth: 02/27/89
- Gender: Female
- Nationality: South African
- Driving License: Code 10
- Marital Status: Single
Timeline
Branch Manager
Capitec Bank
10.2018 - Current
Assistant Branch Manager
Capitec Bank
07.2015 - 10.2016
Service Consultant
Capitec Bank
10.2012 - 07.2015
Foschini Group
06.2011 - 10.2012
UNISA
Post Graduate Certificates from Education
Tshwane University of Technology
N Diploma from Human Resource management
Ikusasa Comprehensive School
Matriculated
Stadio
Advanced Diploma In Management from Management
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