Katlego Ntswaane
Sales Representative
Dans Place, 66 Joubert Street
Summary
Enthusiastic sales and customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Client service associate
Vodacom (WNS)
1 2016 - 1 2018
- Taking inbound calls, investigating, and solving client queries.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Representative
Miway insurance
01.2018 - 07.2024
- Convert calls to new business leads
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills.
Education
Johannesburg Polytech Institute
Skills
Empathy and patience
Client Relationships
Sales Development
Customer Needs Assessment
Sales closing
Personal Information
- Date of Birth: 06/16/95
- Gender: Female
- Nationality: South African
Idnumber
950616 0352 08 1
Languages
English
Setswana
Zulu
IsiXhosa
Xitsonga
Otherqualifications
- RE5
- Class Of Business
- FAIS (150 credits)
- CPD hours
- End user computing
References
- Jimmy Damoense, Vodacom, Team Leader, 082 0821819, 021 819 6221
- Thandi Siwela , Miway Insurance Manager, 073 825 2658
Timeline
Representative
Miway insurance
01.2018 - 07.2024
Client service associate
Vodacom (WNS)
1 2016 - 1 2018
Johannesburg Polytech Institute
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