Katlego Nkoane

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Edited and proofread documents for accuracy and completeness.

monitoring and evaluation,conducting interviews

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.