Katlego M Makgoane
Customer Support And Sales Consultant
Johannesburg
Summary
Dynamic and results-driven Sales Representative with extensive experience in B2B sales and client database industries. Proven track record of leveraging exceptional customer relations to attract and retain clients, consistently closing deals through a tenacious approach to product demonstrations. Expertise in cold calling, strategic planning, and task prioritization maximizes efficiency and drives sales success. Recognized for creativity and resourcefulness in surpassing sales, revenue, and profit objectives, complemented by superior communication skills that effectively address client needs.
Overview
15
15
years of professional experience
Work History
Food Truck Owner and Operator
Self-employeed
01.2023 - Current
- Manage day-to-day business operations and food preparation.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
- Negotiates contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Analyze customer service metrics to identify trends and develop strategies for improvement.
- Negotiates solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Retail Sales Representative
UNITED NATIONAL BREWERIES
12.2016 - 02.2022
- Call retail customers and distributors as required.
- Maintaining good and consistent relations between Customers and the Company.
- Introduce new customers to all company products and the pricing system.
- Check stock rotation and product availability at outlets.
- Promote full range of Company products and brands to customers.
- Ensure product visibility through Point of Sale (POS) material displays at outlets.
- Monitor DSP’s sales budgets daily, weekly and monthly.
- Do monthly route riding (check route list, service queries, km travelled times and control costs)
- Attend to and resolve customer complaints, grievances timeously and on product pricing.
- Check stock rotation and product availability at outlets.
- Cross functions with rest of departments such as customer services and marketing.
- Ensure all DSP’s sales budget daily, weekly and monthly.
- Monitor new customer’s documents weekly.
- Monitor competition activities in the market and report potential threats to Superiors.
Sales Consultant
Clientele
05.2016 - 11.2016
- Purpose of position:
- Worked at a call center environment as a sales consultant, contact potential customers to facilitate the prospect of new business. Complete documentation as per departmental guidelines order to meet client's needs. Communicate effectively to clients in order to generate leads. Support to drive and achieve sales targets. Engage in appropriate training interventions to promote own personal professional development.
Processor
Credit Clear
07.2015 - 10.2016
- Purpose of the position
- To process clients' applications, making sure that forms are completed and documents required are attached. I work as a link between our legal team and the client services department. Data capturing and sometimes liaising with the client.
Tele Sales Consultant
O'Keeffe and Swartz
09.2010 - 01.2013
- Position: Tele Sales Consultant
- Purpose of position:
- Selling and presenting short term insurance. Liaising and cooperating with various banks and insurance companies. Data capturing. Conflict management of customer issues and proposing mutual benefit resolutions.
- Duration: 04/2008 - 02/2009
Education
Diploma - Office Administration
Quest Computer Skills Centre
Johannesburg, South AfricaCertificate - Bookkeeping and Pastel Accounting
Quest Computer Skills Centre
Bachelors - Marketing Management
University of South Africa (UNISA)
Johannesburg, South Africa11-2026
Skills
- Business management
- B2B sales and customer service
- Call center experience
- Client relationship management
- Administrative support
- Sales proficiency
- Basic bookkeeping skills
Timeline
Food Truck Owner and Operator
Self-employeed
01.2023 - Current
Retail Sales Representative
UNITED NATIONAL BREWERIES
12.2016 - 02.2022
Sales Consultant
Clientele
05.2016 - 11.2016
Processor
Credit Clear
07.2015 - 10.2016
Tele Sales Consultant
O'Keeffe and Swartz
09.2010 - 01.2013
Certificate - Bookkeeping and Pastel Accounting
Quest Computer Skills Centre
Diploma - Office Administration
Quest Computer Skills Centre
Bachelors - Marketing Management
University of South Africa (UNISA)
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