Sibongile Mofokeng
Administrator/Receptionist
Soweto,Gauteng
Summary
Dynamic professional with a proven track record in administrative and educational roles, notably at P AND M Logistics. Excelled in maintaining confidentiality and managing sensitive information, alongside enhancing customer satisfaction through effective feedback systems. Skilled in computer applications and collaborative teamwork, demonstrating adaptability across diverse work environments. Achieved significant improvements in document management and student learning outcomes.
Self-motivated Receptionist brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Administrator/Receptionist
P AND M Logistics
Johannesburg
04.2018 - 11.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Teaching Assistant
Phillip Kushlik
Johannesburg
01.2018 - 06.2018
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Completed daily reports on attendance and disciplinary performance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Store Manager
The Shinning Stone
Johannesburg
03.2014 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Warehouse Assistant
Tursus
01.2010 - 10.2013
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
Administrator
Nedbank
01.2009 - 12.2009
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Developed comprehensive filing system that significantly improved document retrieval times.
Studio Receptionist
The Sun Room Tanning Salon
Johannesburg
01.2008 - 11.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Letsebogo
Johannesburg 01.2002 - 02.2008
Skills
Computer skills
Student tutoring
Study skills development
Student assessments
Positive attitude
Collaborative teamwork
Adaptability and flexibility
Office administration
Administrative support
Technical documentation
Expense monitoring
Technical support
Travel coordination
Goal setting
Resource optimization
Relationship development
Business development
Process improvement
Program leadership
Cross-functional collaboration
MS office
Additional Information
References
Company: P AND M Logistics
Manager: Sbu Shongwe
Contact Details: 27 68 094 7717
Company: Philip Kushlik
Manager: Nonhlanhla Radebe
Contact Details: 27 11 933 1728 /27 82 838 3450
Timeline
Administrator/Receptionist
P AND M Logistics
04.2018 - 11.2020
Teaching Assistant
Phillip Kushlik
01.2018 - 06.2018
Store Manager
The Shinning Stone
03.2014 - 09.2017
Warehouse Assistant
Tursus
01.2010 - 10.2013
Administrator
Nedbank
01.2009 - 12.2009
Studio Receptionist
The Sun Room Tanning Salon
01.2008 - 11.2008
High School Diploma -
Letsebogo
01.2002 - 02.2008
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