Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
Generic

Katlego Masimini

JOHANNESBURD

Summary

Organised, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly. Possesses excellent memory and aptitude for calculations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Waiter Bartender

10.2023 - 11.2023
  • Received orders from wait staff and delivered beverages to guests
  • Made product recommendations to customers based on preference, food pairings and special promotions
  • Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude
  • Hand-washed dishes and glassware
  • Seated guests quickly and coordinated timely service to minimise table wait times
  • Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards
  • Greeted new customers, answered initial questions and took drink orders
  • Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
  • Performed additional tasks to keep dining room running smoothly
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times
  • Maintained safe hygiene and food handling standards for full compliance
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service
  • Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams
  • Coordinated team members to take, serve and clear orders accurately and promptly

Conference and Banqueting Team Member

07.2022 - 10.2023
  • Operated POS register to input orders and process customer payments
  • Greeted new customers and offered immediate seating assistance
  • Suggested menu items and related beverages matching guest preferences
  • Reset tables between guests to maintain professional dining space and minimise service delays
  • Polished bar glasses and cutlery, maintaining excellent bar presentation
  • Helped bar staff prepare garnishes and restock inventory before service
  • Checked accuracy of completed orders and delivered to customers at tables
  • Inspected tables before guest arrival, maintaining establishment high-quality standards
  • Removed discarded trash and used dishes from customer tables
  • Maintained extensive knowledge of food, drinks and menus to answer customer queries
  • Resolved customer complaints to maintain satisfaction and business loyalty
  • Used [Software] to process orders
  • Advised on menu options based on allergies and preferences

Education

Higher National Diploma in Tourism management - Tourism management

University of Johannesburg
09.2024

Skills

  • Verbal communication
  • Barista techniques
  • Food service
  • Payment Processing
  • Inventory control
  • Quick learner
  • Barista training
  • Multitasking
  • Teamwork and collaboration
  • Performance improvement
  • Customer Service
  • Spirits, wine and food service
  • Wine pairings
  • Bartending
  • Table clearing
  • Sanitisation procedures
  • Cleaning requirements
  • Table service

Certification

C1

Languages

English

Hobbies and Interests

  • Traveling
  • Learning languages
  • Volunteering
  • Reading travel literature
  • Preliminary wine course
  • Wines of the world
  • Airbnb

Timeline

Waiter Bartender

10.2023 - 11.2023

Conference and Banqueting Team Member

07.2022 - 10.2023

Higher National Diploma in Tourism management - Tourism management

University of Johannesburg

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Katlego Masimini