Katlego Mapheule
Administration Clerk
Reiger Park
Summary
Detail-oriented Clerical Worker with 5 years of experience in facilitating operational efficiency in fast-paced office environments. Proficient in filing, data entry, client/guest reception, administrative support, and report preparation. Skilled at organizing and maintaining accurate records, ensuring smooth workflow and timely task completion. Demonstrates ability to handle multiple priorities while maintaining professionalism and confidentiality. Committed to providing exceptional customer service and contributing to team success.
Overview
3
3
years of professional experience
Work History
Administration Clerk (intern)
Ramaphosa Clinic
4 2021
- Efficiently performing administrative tasks in a healthcare setting, boosting operational productivity
- Key contributor to the sample collection process, guaranteeing precise specimen management
- Maintaining detail and accurate records of patient samples, ensuring integrity in tracking
- Enhancing lab efficiency by implementing barcode scanning for specimens before collection
- Provide superior telephone support, enhancing the overall patient care experience
- Guiding patients with a focus on customer service, ensuring they received the appropriate care
- Adhere to POPIA guidelines, protecting patient confidentiality with the utmost diligence
- Keep the reception area tidy and welcoming, creating a positive first impression for visitors
- Promptly escalate emergency situations to nursing staff in line with healthcare procedures
- Capture patient information into the eHealth system, maintaining dependable records
- Effectively managing the file control system, ensuring accurate and timely distribution of patient files.
Data Capturer Clerk (intern)
Ramaphosa Clinic
04.2020 - 03.2021
- Utilized DHIS systems to expertly capture and process data from various registers and patient files, ensuring seamless data management
- Diligently validated and verified data integrity, guaranteeing accuracy, completeness, and consistency across all records, and maintaining the highest data standards
- Produced and compiled comprehensive daily, weekly, monthly, and quarterly reports, showcasing strong reporting skills and ability to present data insights effectively
- Conducted thorough data cleaning and followed up on discrepancies to maintain high-quality data standards, ensuring reliable data for informed decision-making
- Monitored data inputs on daily and monthly basis, ensuring timely and reliable data management
- Ensured all tasks were completed to high standard, with attention to detail and accuracy, resulting in 100% quality assurance rating.
Administration Clerk (intern)
Ramaphosa Clinic
04.2018 - 03.2020
- Efficiently performed administrative tasks in healthcare setting, boosting operational productivity
- Key contributor to sample collection process, guaranteeing precise specimen management
- Maintained detailed and accurate records of patient samples, ensuring integrity in tracking
- Enhanced lab efficiency by implementing barcode scanning for specimens before collection
- Provided superior telephone support, enhancing the overall patient care experience
- Guided patients with focus on customer service, ensuring they received the appropriate care
- Adhered to POPIA guidelines, protecting patient confidentiality with utmost diligence
- Kept reception area tidy and welcoming, creating positive first impression for visitors
- Promptly escalated emergency situations to nursing staff in line with healthcare procedures
- Precisely entered patient information into the eHealth system, maintaining dependable records
- Effectively managed the file control system, ensuring accurate and timely distribution of patient files
- Exhibited strong self-management and the ability to work collaboratively in a team environment.
Education
High School Diploma -
NP Mathabela Secondary School
04.2001 -
Skills
Customer Service
Attention to detail
Written and verbal communication
Computer literacy
Telephone Etiquette
Data entry proficiency
Appointment Scheduling
Document Control
Information Processing
Names
Katlego Baggy
Driver's license
C1
Knowledge and skills
Skills
* MS Word
* Outlook
* Excel
* Internet Explorer
* Data Capturing (Certified by Quest Computer Skill Centre)
* Security Certifications: Yebo Nonke Security ServiceTraining Academy cc (Grade E, Grade D and Grade C)
Personal Information
- Date of Birth: 03/04/97
- Gender: Male
References
- Sr Sibongiseni Shikwambana, Facility Manager (City of Ekurhuleni Gauteng Health), 072 941 5624, Sibongiseni.shikwambana@ekurhuleni.gov.za
- Mr Mandla Nkabinde, Clinician (City of Ekurhuleni Health), 076 466 9624, Nkabindemandla9@gmail.com
- Mr Mohau Ntsoane, Professional nurse (City of Ekurhuleni Health), 079 742 0119, Ntsoanemohau@gmail.com
Languages
English, IsiZulu, Xitsonga
Timeline
Data Capturer Clerk (intern)
Ramaphosa Clinic
04.2020 - 03.2021
Administration Clerk (intern)
Ramaphosa Clinic
04.2018 - 03.2020
High School Diploma -
NP Mathabela Secondary School
04.2001 -
Administration Clerk (intern)
Ramaphosa Clinic
4 2021
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