Katlego Chipa
Pretoria
Summary
I'm a dynamic person offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
19
19
years of professional experience
Work History
Account Manager
Fabkat Tradings Pty Ltd
01.2016 - Current
- Administrative functions, PR and Marketing duties, Social Media Management for (POLMED Medical Scheme and Mthetha Recruitment Agency), Client/Customer query Management for (POLMED, Clearview Paint & Ceilings), Content creation and management, Events Management for POLMED, Compiling of monthly reports, Statistical monthly reports, Contract negotiations, Budget Planning and Staff Management.
- Worked hand in hand with POLMED's administrator, Medscheme on members' queries.
- Served as the customer liaison officer between SAPS members and POLMED's Medical Scheme
- Built relationships with customers and the community to promote long-term business growth.
- Identified key entry points to enhance market penetration and maximize returns.
- Developed and implemented strategies to increase client retention.
Branch Manager
Budget Car Rental
01.2009 - 01.2014
- Compile Branch Reports, Compile and Audit Fuel Accounts, Manage Branch Claims Portfolio – Accidents & Stolen Vehicles, Facilitate Managers Meetings, Compile Profit and Loss Branch Reports Fleet Management, Staff HR Management, Manage Staff Compliment – 10 Staff Members – Incl Cleaners
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Assessed employee performance and developed improvement plans.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Claims Consultant
Outsurance
01.2007 - 01.2009
- Claims Capturing, Claims Processing, Claims Authorizations and Payments
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Policy Service Consultant
Telesure Group Services
01.2005 - 01.2007
- General Policy Administration, Debit Orders, Payments, Policy Changes, Policy Addition
Education
Pro Arte Alphen Park
National Diploma in Public Relations -
UNISA
Pretoria, South AfricaNational Certificate in Management -
Bidvest Edge Academy
01.2014
FAIS (Financial Advisory and Intermediary Services) -
Inseta
01.2008
Sales Programme -
Upstream Advertising
01.2005
Skills
- Marketing
- Customer Needs Assessment
- Trend forecasting
- Vendor Relations
- Client Relations
- Report Writing
- Documentation And Reporting
- Campaign execution
- Operations
Tel
+27 69 920 7423
Personal Detail
Chipa, Katlego Koketso, 10/08/1986, Male, 8608105888087, Single, South African, Code B, Own reliable vehicle
References
- Telesure Group Services, Natalie Graham, 012 432 4000
- Outsurance, Karabo Tema, 012 675 7500
- Bidvest Car Rental, Pero Veldtman, 011 398 0000
Timeline
Account Manager
Fabkat Tradings Pty Ltd
01.2016 - Current
Branch Manager
Budget Car Rental
01.2009 - 01.2014
Claims Consultant
Outsurance
01.2007 - 01.2009
Policy Service Consultant
Telesure Group Services
01.2005 - 01.2007
Pro Arte Alphen Park
National Diploma in Public Relations -
UNISA
National Certificate in Management -
Bidvest Edge Academy
FAIS (Financial Advisory and Intermediary Services) -
Inseta
Sales Programme -
Upstream Advertising
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