Katherine Gilson
Client Solutions Manager
Johannesburg
Summary
I am confident, ambitious, driven Client Solutions Manager dedicated to assisting brands and clients by being a point of contact to deliver campaign management and reporting in time, provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creatives efficiency metrics against defined KPIs) and delivery on š¯•¸.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
X / Twitter Client Solutions Manager
ALEPH GROUP INC
10.2022 - Current
- Increased overall customer satisfaction by proactively monitoring account performance and providing strategic recommendations for improvement.
- Prepared sales presentations for clients showing success and credibility of campaigns.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Training clients on best practise on X / Twitter to enhance performance
- Achieved sales goals and service targets by cultivating strong customer relationships.
- Sharing creative specs
- Capturing and compiling insertion orders for new bookings from clients.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products as i took on a duel role of sales and account management for 6 months in 2023.
- Assisting clients in campaign set ups in order to them to achieve their desired KPI's by identifying and addressing customer pain points, developing tailored strategies, and implementing effective action plans.
DIGITAL MARKETING INTERNSHIP
Leverage (M&C Saatchi Sports & Entertainment)
01.2022 - 09.2022
- Worked on five clients which included creating their content plans, copy writing, assisting on set with photoshoots and interviews, community management and live social media coverage of events on all platforms including Facebook, Instagram and š¯•¸.
CLIENT SERVICES INTERNSHIP
Hippocampus
07.2021 - 07.2021
- Two week internships where I worked for client service division.
- Tasks included: Research, working on live briefs, campaign reports, competitor analysis and interaction with various team members.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Administrative Assistant
AWG Trading
08.2016 - 12.2021
- General office operations and administration;
- Setting up the AWG Facebook page;
- New product listings for e-commerce retailers (Takealot, Superbalist, Yuppie
- Chef, LOOT);
- SARCDA Trade Show: key member of end-to-end process, marketing, including
- Preparing products, trade show set-up, execution, attendance throughout, sales,
- Assisting existing clients and introducing new clients to the brand;Closing sales,
- Validating payments and despatch of order items.
- Assisted coworkers and staff members with special tasks on daily basis.
- Creating the monthly AWG Trading newsletter.
Education
Advanced Diploma in Marketing and Advertising Communications -
Red & Yellow Creative School Of Business
01.2021 - 05.2021
Bachelor of Business (BBA) in Marketing Management - undefined
IMM GRADUATE SCHOOL
01.2018 - 05.2020
Skills
Client Services
undefinedAffiliations
- Level 1 FGASA: Done over a three week period through St Stithians on bush school.
- Bronze President's Award: 24 hours of community service and a 3-day hike.
- Silver community service award: 120 hours of community service
- Silver President's Award: 48 hours of community service and a 5-day hike.
High School Dates
2013-01-01, 2017-12-31
High School
ST STITHIANS COLLEGE
References
- MONIQUE VREY, monique.vrey@levergy.co.za, Client Serve Manager at Hippo Campus.
- KERRY TYACK, kerry@hippocampus.co.za, Procurement Manager at AWG Trading.
- AWG TRADING, dharmishta@awgtrading.co.za
Timeline
X / Twitter Client Solutions Manager
ALEPH GROUP INC
10.2022 - Current
DIGITAL MARKETING INTERNSHIP
Leverage (M&C Saatchi Sports & Entertainment)
01.2022 - 09.2022
CLIENT SERVICES INTERNSHIP
Hippocampus
07.2021 - 07.2021
Advanced Diploma in Marketing and Advertising Communications -
Red & Yellow Creative School Of Business
01.2021 - 05.2021
Bachelor of Business (BBA) in Marketing Management - undefined
IMM GRADUATE SCHOOL
01.2018 - 05.2020
Administrative Assistant
AWG Trading
08.2016 - 12.2021
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