Summary

Overview

Work History

Education

Skills

Websites

Affiliations

High School Dates

High School

References

Timeline

Katherine Gilson

Client Solutions Manager

Johannesburg

Summary

I am confident, ambitious, driven Client Solutions Manager dedicated to assisting brands and clients by being a point of contact to deliver campaign management and reporting in time, provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creatives efficiency metrics against defined KPIs) and delivery on 𝕏.

Overview

years of professional experience

years of post-secondary education

Work History

X / Twitter Client Solutions Manager

ALEPH GROUP INC

10.2022 - Current

Increased overall customer satisfaction by proactively monitoring account performance and providing strategic recommendations for improvement.
Prepared sales presentations for clients showing success and credibility of campaigns.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Training clients on best practise on X / Twitter to enhance performance
Achieved sales goals and service targets by cultivating strong customer relationships.
Sharing creative specs
Capturing and compiling insertion orders for new bookings from clients.
Built relationships with customers and community to establish long-term business growth.
Prepared sales presentations for clients showing success and credibility of products as i took on a duel role of sales and account management for 6 months in 2023.
Assisting clients in campaign set ups in order to them to achieve their desired KPI's by identifying and addressing customer pain points, developing tailored strategies, and implementing effective action plans.

DIGITAL MARKETING INTERNSHIP

Leverage (M&C Saatchi Sports & Entertainment)

01.2022 - 09.2022

Worked on five clients which included creating their content plans, copy writing, assisting on set with photoshoots and interviews, community management and live social media coverage of events on all platforms including Facebook, Instagram and 𝕏.

CLIENT SERVICES INTERNSHIP

Hippocampus

07.2021 - 07.2021

Two week internships where I worked for client service division.
Tasks included: Research, working on live briefs, campaign reports, competitor analysis and interaction with various team members.
Helped meet changing demands by recommending improvements to business systems or procedures.

Administrative Assistant

AWG Trading

08.2016 - 12.2021

General office operations and administration;
Setting up the AWG Facebook page;
New product listings for e-commerce retailers (Takealot, Superbalist, Yuppie
Chef, LOOT);
SARCDA Trade Show: key member of end-to-end process, marketing, including
Preparing products, trade show set-up, execution, attendance throughout, sales,
Assisting existing clients and introducing new clients to the brand;Closing sales,
Validating payments and despatch of order items.
Assisted coworkers and staff members with special tasks on daily basis.
Creating the monthly AWG Trading newsletter.

Education

Advanced Diploma in Marketing and Advertising Communications -

Red & Yellow Creative School Of Business

01.2021 - 05.2021

Bachelor of Business (BBA) in Marketing Management - undefined

IMM GRADUATE SCHOOL

01.2018 - 05.2020

Skills

Client Services

Client Relationship Management

Social Media Savvy

Business Analytics

Customer Portfolio Management

Sales Reporting

Adaptability and Flexibility

Sales Presentations

Advertising Campaigns

Excellent Communication

Account Management

Campaign Management