Katey-Ann Hukwe
Johannesburg
Summary
Enthusiastic and results-oriented individual with a proven track record of exceeding customer expectations within retail environments. Adept at driving sales, efficiently managing transactions, and maintaining exceptional store presentation. Seeking a Shop Assistant or Till Operator position to leverage customer service excellence and contribute to company’s success.
Overview
2
2
years of professional experience
Work History
Till Operator
Woolworths
04.2024 - Current
- Achieve consistently high transaction efficiency while processing customer transactions at the checkout.
- Demonstrate proficiency in operating POS systems, handling cash, processing card payments, and managing loyalty programs.
- Provide excellent customer service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
- Contribute to store operations by assisting with stock replenishment, maintaining a clean and organised checkout area, and adhering to store procedures.
Receptionist
Rays Of Hope NGO
07.2023 - 04.2024
- Created a welcoming atmosphere by greeting customers, providing product information, and assisting with purchase decisions.
- Enhanced sales by showcasing merchandise, highlighting product features, and providing exceptional customer service.
- Maintained visual merchandising standards by arranging displays, replenishing stock, and ensuring a tidy sales floor.
- Supported inventory management by receiving stock, assisting with stock takes, and reporting any discrepancies.
Sales Assistant
Bientino Milano
05.2023 - 06.2023
- Served as the first point of contact for visitors and callers, providing a professional and courteous welcome.
- Managed communication by answering calls, directing inquiries, taking messages, and distributing information.
- Coordinated appointments and meetings, maintained schedules, and provided administrative support.
- Ensured efficient office operations by managing mail and deliveries, maintaining records, and assisting with security procedures.
Education
NSC (Grade 12) -
Kwabhekilanga Secondary School
01.2021
SKILLS
- Customer Focus: Skilled in Customer Assistance, Issue Resolution, Sales Support, and Relationship Building.
- Retail Operations: Proficient in POS Systems, Inventory Management, Visual Merchandising, and Stock Handling.
- Communication: Strong Verbal Communication, Active Listening, Interpersonal Skills, and Telephone Etiquette, and Teamwork.
- Technical Skills: MS Office Suite (Word, Excel, PowerPoint).
Languages
English
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Sotho
Advanced (C1)
References
- Available upon request
Timeline
Till Operator
Woolworths
04.2024 - Current
Receptionist
Rays Of Hope NGO
07.2023 - 04.2024
Sales Assistant
Bientino Milano
05.2023 - 06.2023
NSC (Grade 12) -
Kwabhekilanga Secondary School
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