Erastus Gounden
CompTIA IT Operations Specialist
Durban,KZN
Summary
Seasoned Operations Manager and talented leader with experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
12
12
years of professional experience
8056
8056
years of post-secondary education
2
2
Languages
Work History
Operations Manager, Quality Assurance
Connect IQ
06.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
Team manager
Connect iQ
01.2022 - 01.2023
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed risk management framework to minimize project delays and budget overruns.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
Quality Assessor
Connect IQ
01.2014 - 01.2022
- Developed comprehensive documentation on quality control measures, ensuring standardization across the organization.
- Facilitated open lines of communication between different departments involved in product development, ensuring that all parties were aware of their respective responsibilities concerning quality control efforts.
- Spearheaded training initiatives for team members, fostering a culture of continuous learning and development around quality standards.
- Generated detailed reports on assessment findings, communicating results effectively to stakeholders at various levels within the organization.
- Implemented risk-based approaches for evaluating potential problem areas within the organization, allowing for prompt action to be taken when necessary.
Lead Administrator/Admin
Telesure Investment Holdings
01.2014 - 01.2022
- Engaging with multiple leading insurance companies such as Budget insurance, Auto and general, Dial direct, First for women, King price and Nedbank providing quotations, comparing the best deals
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Maintained a secure working environment by enforcing strict adherence to company policies and regulations.
- Increased employee retention through the implementation of effective onboarding programs and ongoing professional development opportunities.
- Boosted customer satisfaction levels through diligent attention to detail in handling client correspondence and requests.
- Enhanced team productivity by providing leadership, training, and support to junior administrators.
Bookkeeper Assistant
Seelan Streets
01.2013 - 01.2014
- Preparing financial reports, growing client base of the company, payment of salaries for the company, making all customers are satisfied and happy
- Posted daily receipts and payments in accordance with corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Education
Introduction to personal computer -
KZN Computer Training Centre
Durban, South Africa01-2014
Sage Pastel Bookkeeping -
DM Media
Durban, South Africa01-2014
RE( regulatory examination) L1 -
FPI
Durban, South Africa01-2014
Matriculated -
Havenpark Secondary
Durban, South Africa01-2013
Skills
Operations management
Additional Information
References:
> Connect iQ
Nomti Mtambo [+27 71 871 5512]
>Telesure Investment Holdings
Sylvester Naidoo [+27 82 393 1444]
>Seelan Streets
Seelan Naidoo [+27 73 212 0559]
Timeline
Operations Manager, Quality Assurance
Connect IQ
06.2023 - Current
Team manager
Connect iQ
01.2022 - 01.2023
Quality Assessor
Connect IQ
01.2014 - 01.2022
Lead Administrator/Admin
Telesure Investment Holdings
01.2014 - 01.2022
Bookkeeper Assistant
Seelan Streets
01.2013 - 01.2014
Introduction to personal computer -
KZN Computer Training Centre
Sage Pastel Bookkeeping -
DM Media
RE( regulatory examination) L1 -
FPI
Matriculated -
Havenpark Secondary
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