KATELYN EMILY GANAS
Durban
Summary
Motivated BCom Marketing Management student with over three years of retail sales experience in premium brand environments. Strong background in customer service, sales performance, product knowledge, and brand representation. Seeking an opportunity within a dynamic corporate or retail environment to apply communication, marketing insight, and retail expertise while continuing professional growth.
Overview
4
4
years of professional experience
Work History
Retail Sales Assistant & Coffee Specialist
Nestlé Nespresso
Durban
03.2023 - Current
- Deliver exceptional customer service, ensuring a premium brand experience.
- Provide in-depth product knowledge on coffee machines and capsules.
- Demonstrate products and offer personalised recommendations to drive sales.
- Maintain store merchandising and visual standards.
- Collaborate with team members to achieve sales targets and store goals.
- Trusted to assist and operate at additional branches (Ballito Junction & The Pavilion)
- Executed full opening and closing store procedures independently
- Oversaw daily cash-ups and stock control processes.
Casual Sales Assistant
Quicksilver
Surfers Pearls
12.2021 - 01.2022
- Ensured high levels of customer satisfaction through excellent sales service.
- Developed strong product knowledge to provide tailored recommendations.
- Managed point-of-sale transactions efficiently.
- Maintained store cleanliness and visual merchandising standards.
- Ensured high levels of customer satisfaction through excellent sales service. Developed strong product knowledge to provide tailored recommendations. Managed point-of-sale transactions efficiently. Maintained store cleanliness and visual merchandising standards.
Education
BCom - Marketing Management
Boston City Campus
National Senior Certificate -
Mountview Secondary School
Skills
- Sales and target-driven performance
- Customer relationship building
- Product knowledge and demonstrations
- Retail merchandising and visual presentation
- Strong verbal and written communication
- Time management and multitasking
- Problem-solving under pressure
Languages
English
First Language
Timeline
Retail Sales Assistant & Coffee Specialist
Nestlé Nespresso
03.2023 - Current
Casual Sales Assistant
Quicksilver
12.2021 - 01.2022
BCom - Marketing Management
Boston City Campus
National Senior Certificate -
Mountview Secondary School